New Build House - Integrated Appliances - SOGA?

dan1981

Morning All,

Moved into a new build house 13 months ago.

All integrated appliances are Zanussi with a one year manufacturers warranty.

Over the weekend the dishwasher has broken down, refuses to drain. Checked all filters and drains which are all clear. Suspect its the drain pump that's gone.

Builder is telling me to speak to the manufacturer who I assume will say "sorry, out of warranty"

I think a dish washer should last longer than 13 months

1: Am I protected by SOGA?

2: If so i'd normally take this up with the retailer. Who in this case i guess is the builder?

Any ideas?

Thanks in advance

TadleyBaggie

dan1981 wrote: »

Am I protected by SOGA?

No, as that was superseded by the Consumer Rights Act 2015 on the 1st October 2015.

dan1981

OK thanks.

Am I protected by the Consumer Rights Act 2015?

powerful_Rogue

dan1981 wrote: »

OK thanks.

Am I protected by the Consumer Rights Act 2015?

Absolutely. If you get an independent report showing the dishwasher to be inherently faulty, then you are entitled to a refund of the report and a remedy to resolve the situation.

dan1981

From who?

Builder? Manufacturer?

Oakdene

Why not try giving Zanussi a quick call to see if they offer any advice over the phone...

powerful_Rogue

dan1981 wrote: »

From who?

Builder? Manufacturer?

Whoever you purchased the dishwasher from.

Leo2020

powerful_Rogue wrote: »

Whoever you purchased the dishwasher from.

But the OP purchased a house. Consumer Rights don't apply to property purchases.

steampowered

Did you buy the dishwashers as part of your overall contract? Or did you buy them separately?

If the dishwasher was included with the property, you may be out of luck.

As Leo202 points out, house sales are not covered by the Consumer Rights Act. There is a general lack of consumer legislation applicable to house contracts. Either the entire contract falls within the CRA or none of it does - there is no scope for the CRA to apply to only part of the contract such as appliances.

Call Zanussi and see what they say - they might do a repair for a fee.