MSE News: Ed Sheeran's promoter helps fans chase refunds

edited 21 July 2017 at 9:59PM in Consumer Rights
1 reply 1.2K views
Former_MSE_Megan_FFormer_MSE_Megan_F Former MSE
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edited 21 July 2017 at 9:59PM in Consumer Rights
Fans who've bought Ed Sheeran tickets on reselling sites such as Viagogo have been warned they won't be able to get into the concerts. But if you've paid for a resold ticket, the promoter has now released a downloadable letter which might help you get your money back - here's what to try...
Read the full story:
'Ed Sheeran's promoter helps fans chase refunds after hundreds sold 'invalid' tickets'
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  • Ian011Ian011 Forumite
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    Some of these ticket resellers are still offering premium rate 084 or 087 numbers for after-sales enquiries and issues. This is illegal.

    Regulation 41 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 has banned this since 13 June 2014.

    Regulation 41(2) gives callers the right to a refund of any excess call costs incurred over and above whatever an equivalent call to an 01, 02 or 03 number would have cost.
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