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No cooking hob for xmas thanks to Currys
So, we have just bought a NEFF induction hob from Currys for our new kitchen. After being fitted by our electrician it isn't working. Powers up and setting can be set but the hobs do not detect any pans, (we have new copper based ones). I phoned currys to report the fault who told me I had to have a NEFF engineer out to…
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Groupon Goods
I purchased a 2 + 3 sofa from Groupon (cost £449.00 a saving of 50%) in August 2015, the sofa's have sagged in the middle, the fabric on the seats are wearing thin, and the wooden frame is pushing through the material on the back. Is there anything I can do?
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iPhone repair
I have had my Apple iPhone 5S for just over 2 years after having it as a 48th birthday present. In that time it has always been kept in a metal case which has a screen protector and this is all held together with 6 screws. My iPhone has never been subjected to knocks or drops and has always been looked after. The battery…
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Planning Permission Query
Sorry if this is the wrong forum section, wasn't sure which category it fitted ... I owned an old 3 storey house that was B1 office use with my business partner. In February 2016 we were granted planning permission to change to a 6 bedroom student house and work commenced on the property straight away. The VOA rated it as…
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Laptop broken just out of warranty - anything I can do?
Bought one of those fancy 2-in-1 laptops just over a year ago. It's broken, it works as a tablet but won't click over into laptop mode. The warranty is, surprise surprise, 12 months. Is there anything I can do here or am I stuffed for a costly repair? It was from Curry's if that makes any difference.
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Who should refund me?
I was wondering if you could advise me. I returned a coat to House Of Fraser via the Post Office using their own pre paid label. I was given a receipt which states that if I have a query with the return to contact the mail order company. House Of Fraser have not refunded me and are now claiming said coat never left my…
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Consumer Rights - John Lewis PC
Hello I purchased a PC from John Lewis online based on the specification advertised and price. I wanted it for Xmas. However when I received the PC it is a much lower spec than was advertised eg processor much slower, smaller harddrive, non touch screen, when i ordered touchscreen. They confirmed over the phone that the PC…
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How long for a refund?
I purchased a dress online from Shopaholic UK on 17/10/2016 and paid by credit card. The dress didn't fit so I returned the item to them and it was signed for on 03/11/2016. I received an email to confirm this on 17/11/16 and I am still awaiting a refund. The correspondence says to expect delays during busy periods and…
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House Deeds
Any advice - House deeds were held by solicitor who went bust. Storage company contacted me saying they now have deeds in storage and want paying to release them to me. is this legal? can i just demand them if i offer to cover postage? i realise that most is now electronic, but they are of historical value rather than…
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Double glazed window cracked inside
WE had 2 rear bedroom windows replaced just over a year ago, all was fine. Opened the curtains over the weekend and one of the panes was cracked to to bottom, one of the inside panes (so you could touch it from inside the house). If it matters, it was one of the opening parts of the window. No idea how it happened,…
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7-Day Travel cards and Christmas
Hi All Long time lurker, not posted for a while Purchased a 7 Day travelcard today and it expires on 25th Dec As TFL (London Transport) are not providing any services on Christmas Day I'm only getting 6 days for the price of 7, yet they still sell it as a 7 Day travelcard I've asked TFL about it and am waiting for a reply,…
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Argos Refusing Service?
Hi everyone, My sister has recently been informed by our local Argos that they will no longer serve her. She has, in the past few months, taken back a few laptops and tablets (she claims that each return was legit) and from the sounds of it has used the money from one to pay for the next, so Argos has regained the money…
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failed 2 months out of warranty...
I bought a pair of waterproof "adventure" motorcycle boot on 6th Oct 2015. Despite their more sturdy build I've only ever used them for commuting. When it rained last week my toes got wet despite wearing my waterproof trousers over the top of my boots. As the top of my socks and trousers were not wet I'm confident the rain…
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Warranty?
Does anyone know what happens if say person A bought an item say a TV with either a 1 year warranty or an extended 3 yr one but after 6 months then sold the TV to person B is the warranty still valid?
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Hotpoint tumble dryer fire PRE recall
I've just sent this to QOTW but thought I may get more ideas from the forums too.... I had a Hotpoint tumble dryer. In April 2013 it caught fire and damaged half of our house. The house insurance was claimed on but our coverage was not great. So financially we were still out of pocket. (It was not new for old, and for…
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Fedex advancement fee and questionable VAT charges.
About a month ago I received an unexpected gift from a friend living in the US, which was delivered to me in the UK via FedEx. When the item was delivered no mention of any outstanding charges were made and I was only asked to sign for the package. However I have now been sent a letter from FedEX regarding Duty and tax,…
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Misselling of gig ticket .. refund required
I bought a gig ticket for my son. Was to collect on day of gig which was fine except when clicked onto buy and email receive advising about collection ... it was 15 miles away from gig location, in centre of Birmingham and a two hour window for collection. I rang Viagogo who sold me the ticket, automated service only.…
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Consumer rights faulty used vehicle!!!
Hi, long story in a short space of time but on the 03/12/16 I purchased a used vehicle from a local dealership, all well and good untill the following weekend when it broke down with multiple warning lights on the motorway. Contacted the dealership they said on the Monday they will collect and get a diagnostic check and we…
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Out Of The Country But Courier Says I Signed
Hi, Thanks for reading! I guess this has been discussed before but I can't find any concrete information regarding my rights and I am so stressed out. Any help and advice would be gratefully received. I'll start by saying I'm in Tobago. I'm not returning home until next week so I thought I'd be smart and do my Xmas…
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Returning a faulty product 2nd time around- warranty?
Hi all, so 3 Years and 1 month ago I purchased myself a new AOC computer monitor, it failed around 2 years ago, because it failed in 2 years and has a 3 Year Warranty AOC decided to replace it instead of repair it. So I now have an AOC Monitor that is 1 Year old. This one has failed as of last week as well. I have…
