Double glazed window cracked inside

longwalks1

WE had 2 rear bedroom windows replaced just over a year ago, all was fine. Opened the curtains over the weekend and one of the panes was cracked to to bottom, one of the inside panes (so you could touch it from inside the house). If it matters, it was one of the opening parts of the window.

No idea how it happened, nothings changed and no kids or pets that could of done it, its just cracked???????? :(:(

Where do we stand please regarding getting it fixed? Should the company who supplied and fitted them do it for free?

shaun_from_Africa

If the installation company concerned stick to the letter of the law, they will ask you to prove that the window cracked due to a manufacturing defect and this is something that won't be easy to prove now.

Have you had a good look around the window frame both inside and outside your property to make sure that there are no signs of movement in the structure (slight subsidence for example) as this might cause the glass to crack.
Another possibility is thermal stress. Do you have a radiator or fire below the window?.

A replacement panel shouldn't be too expensive as long as the window isn't huge. I had one fitted about a year ago and I paid £92 for it.

longwalks1

no movement, had a look yesterday. We havent had a radiator in there for about 2 months as had the room plastered. We leave bedroom door open all day and night to allow heat from house to warm the room a little, so no radiators nearby and never had a heater in there, its a warm house so haven needed one (not even few weeks ago when it was freezing)

naedanger

britishboy wrote: »

Should the company who supplied and fitted them do it for free?

Only if the fault was inherent, in other words only if it existed when the window was supplied even if it has only now materialised e.g. glass that was too weak.

Unfortunately as the window is over 6 months old if the company dispute that the fault was inherent then the onus would be on you proving that, more likely than not, it was. The usual way of proving a fault is inherent is getting a report from someone with the relevant experience to state in their view that the fault was inherent (note diagnosing the problem is not sufficient they must also give an opinion on whether the fault was likely to have existed when the window was delivered).

I suggest you speak to the window company and listen to what they say. (There is a small chance they will accept the fault was inherent, although I think it unlikely as the fault, as far as they know, could have been caused by other things e.g. physical damage.)

Zandoni

There could easily have been a crack under the rubber edging which has spread with different temperatures we get in this county. I'd try to get the installer to pay for it and see what they say.

Are you sure it's not a bit of stray sealant, it can sometimes look like a crack in the right light.