Groupon Goods

Nicky321

I purchased a 2 + 3 sofa from Groupon (cost £449.00 a saving of 50%) in August 2015, the sofa's have sagged in the middle, the fabric on the seats are wearing thin, and the wooden frame is pushing through the material on the back. Is there anything I can do?

DCFC79

Have you approached Groupon ?

Nicky321

DCFC79 wrote: »

Have you approached Groupon ?

Thanks for your prompt reply

I have contacted Groupon, and this is their reply :-

Thanks for getting in touch.

I apologise for the inconvenience caused, unfortunately guarantee period for this product passed on the 05.08.2016, so there is nothing I can do to help you.

If there's anything else I can help you with, please don't hesitate to let me know.

I thought I may be covered under the 1979 Sale of Goods Act?

DCFC79

Nicky321 wrote: »

Thanks for your prompt reply

I have contacted Groupon, and this is their reply :-

Thanks for getting in touch.

I apologise for the inconvenience caused, unfortunately guarantee period for this product passed on the 05.08.2016, so there is nothing I can do to help you.

If there's anything else I can help you with, please don't hesitate to let me know.

I thought I may be covered under the 1979 Sale of Goods Act?

https://forums.moneysavingexpert.com/discussion/5574962

Second reply in that thread might be of use.

Nicky321

DCFC79 wrote: »

http://forums.moneysavingexpert.com/showthread.php

Second reply in that thread might be of use.

link isn't working

DCFC79

Nicky321 wrote: »

link isn't working

Its about 7 threads down from yours titled Laptop broken just out of warranty.

RoonilWazlib_2

Is indeed sale of goods act 79

Your argument will be that the goods are not satisfactory quality (not durable) and as such you are seeking a remedy.

Due to how long since you bought the product though you have the burden of proof.
If Groupon wont accept liability, you need to prove the sofa is not satisfactory - usually you would do this by way of an independent report assessing the sofa - showing that the fault is not normal wear and tear or misuse.

If you can show, you can seek redress.

In the first instance expectation that you give them an opportunity to provide a repair or replacement. (Free to you and in a reasonable amount of time)

The guarantee is now irrelevant

roytom

Assuming you paid by credit card, or other credit, does the consumer credit act apply to this transaction or are Groupon like PayPal a money intermediary that defeats rights under the CCA?