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hotel compaint advice.
Hello all, just hoping for some advice and what further actions I can take. In short myself and some friends stayed at a hotel in early November. and we were not satisfied with our stay for a number of reasons. During the stay we were promised 1 nights stay to be refunded and this was not held up to. A complaint has been…
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Can I get postage cost refunded?
I ordered a bulky item from Wilko - it was £12 with a £3.99 delivery charge which I thought was ok. Since I was paying the delivery anyway I added another little item worth £4. The small item turned up within a few days, then 10 days after the order was placed I got an email saying that there was no stock of the larger…
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Regulator rejects call to make banks refund transfer scam victims
The Payment Systems Regulator has turned down the request from consumer group Which? but admits banks 'could do more'...Read the full story: 'Regulator rejects call to make banks refund transfer scam victims' Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works,…
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Argos or Kenwood...?
On 3 December I bought a Kenwood food mixer/processor from Argos, via their ebay store. It was heavily discounted from £189 to £49.99, and stated "This is BRAND NEW stock supplied by Argos. New products are complete with all standard manufacturers parts and accessories, in original packaging, and all supported by the Argos…
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Is Argos acting legally?
Around 2 years ago I have purchased a bed with the mattress which has developped a severe depression. I have contacted Argos reagrind the fatc that I would expect the bed to last ove ra reasonable amount of time and that 1 year and 8 months is not reasonable. Argos have told me that as the item was over 1 year old it was…
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Broken Table - Aceptable reduction
Hi everyone, I recently purchased a table with a marble top that arrived broke, the retailer says they can't replace the top and has offered a small reduction in price which is no where near enough to cover getting a replacement made, or a full refund and I return the table. I'm not really sure as to where I stand to push…
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Very.co.uk The WORST customer service!
I have had a catalogue of problems with Very this year. The first being that I ordered a TV unit with I later discovered was missing an integral part to its function and finish. I contacted Very’s ‘very’ poor customer service line at the end of August and after 2 or three attempts I managed to have a representative confirm…
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Mobile hasn't worked - Virgin has never resolved it
Brief story - ordered a couple of new Mobiles from Virgin around June, I think. After around a month, one of them had a dud battery that just died one day. After numerous calls about them sending a new battery, a new one never arrived. I was told they were waiting for a restock of spares and as soon as one arrived it'd be…
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Pebble Watch
Hello Folks Quick Consumer Rights query. I bought a Pebble watch earlier in the year (March) from Amazon. As you may have seen in the news, Pebble has now been bought by Fitbit. They are closing down pebble (purchase was for IP only) and are only committing to support the pebble through 2017, so there is a good chance that…
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How is google with online purchase and refund?
Hello, I on the 20th Sunday November 2016 at 10 in the morning placed an order for a google pixel phone with google store. I paid for this purchase using Nationwide BS credit card in my name. ( I purchased as a surprise gift for a member of my family) On 22nd Tuesday November 2016 Pixel phone was delivered to my home…
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Amazon or John Lewis?
Am looking to buy a new chromebook/laptop and its the same price in both Amazon and John Lewis, is there a preferred seller of the 2? Thought I'd ask
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In store concession
I purchased 2 sofas from house of Fraser which have a manufacturing fault,paid house of Fraser went through my bank as hof But now they are telling me it was a concession within store and are telling me to deal with concession is this right or are they fobbing me off !
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Amazon account hacked, how to contact??
I ordered a coffee maker last month, paid by visa debit, it was delivered 5 days later. I've had one more successful delivery since then. On 13th Dec I received email from Amazon confirming an order that I was supposed to have placed on 12th. (I didn't btw). This order totalled £63.99 & detailed that it was being paid by…
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Refund through PayPal
Hi I ordered a caricature drawing on the 9th Nov from a site advertised on Facebook. I provided a photograph of my grandson and also an example from their website showing the style of drawing that I wanted. Their site said to allow 7-10 days for my order. After numerous emails backwards & forwards saying they were chasing…
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ADT Hidden Charges
I have an ADT monitored alarm fitted and recently changed my telephone provider ( Virgin to SKY ) . Not really thinking it would affect my alarm I received a letter from ADT saying they were no longer able to test my alarm. I then realized that my alarm is hard wired into my telephone socket . SKY had installed a new…
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Missing delivery from Yodel
Hi, I recently made a purchase through ebay and the supplier used Yodel to make the delivery. If you go to http://www.yodel.co.uk/tracking/JJD0002257336208273 You can see that they are showing that the parcel has been delivered, to my front porch. The problem is that it hasn't. When I have chased this up with Yodel they…
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Package STOLEN by Yodel...
I sent some car parts on a "Yodel XpressPack 48" service via parcel2go.com I declared the value of the goods (£50) and did not pay for additional insurance, as always, because it's a bloody rip-off. According to the tracking the parcel made it to the depot. P2G are now saying that they're unable to locate my parcel, and…
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Advice needed please: Asos collection needed, Hermes keep cancelling, Asos not helpin
Hi all I am getting so frustrated with Asos and Hermes. On 11 November I arranged for a Hermes collection via the Asos website to return some items. For a week the status just kept showing as delayed 24 hours, and then was changed to parcel not available (despite no one having tried to visit). I chatted online with Asos…
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Ebay GSP Item not received; tracking shows delivered (no evidence) Help please
Hi, I purchased a Super Nintendo instruction booklet from Ebay.co.uk, (but item was coming from the USA) on 11th November from a business seller via Ebay's GSP (Global Shipping Programme). The item updated on ebay on the 7th December saying "Delivered". I haven't got the item so I contacted 13-ten ("delivery service") on…
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Parking Charge Notice (PCN) from Horizon Parking on behalf of Sainsbury's
Hi, We received a PCN today for overstaying in Sainsbury's for an extra 20mins (they have a two hour limit). Friends have advised me to ignore the notice as it's not a proper penalty issued by the council, they say it's a private company issuing it so it's not enforceable. Grateful for any advice on this. With Xmas just…
