Amazon account hacked, how to contact??

Katykat

I ordered a coffee maker last month, paid by visa debit, it was delivered 5 days later. I've had one more successful delivery since then. On 13th Dec I received email from Amazon confirming an order that I was supposed to have placed on 12th. (I didn't btw). This order totalled £63.99 & detailed that it was being paid by Amazon gift card & was to be delivered to Italy ( name & address detailed). I immediately smelled a rat, went into my account through Amazon, not email link & there was this order, on my account. It comprised of 4 electronic items and a blow up Jesus doll (REALLY???). I cancelled this order, received an email from Amazon confirming this and then went back & changed my login details. I then attempted to contact Amazon to inform them my account had been accessed. This isn't as easy as it should be, there isn't a direct Contact us button. I did send one through a link entitled Suspiciocious email, but I had not had a response yet. In the meantime, I checked my junk email ( don't do it every day) and there were 2 emails from Amazon. Don't know why they went to junk mail as Amazon is not on my junk list. First one thanked me for informing them that my coffee maker had not arrived, the 2 nod one informed me that they had processed a refund by the original payment method of Amazon gift card. Remember, I paid by Visa debit, not gift card. Something is obviously fraudulent here, I've checked my Amazon account and sure enough, there is £64 there. I contacted Amazon again - through suspicious email link- but as yet, no response. Don't they have a fraud dept? I'm worried they will think I'm trying to pull a fast one here. Why don't they make it easier to contact them? Anyone had anything similar happened?

agrinnall

Amazon UK contact us by phone

[Deleted User]

Katykat wrote: »

there isn't a direct Contact us button.

There certainly is. Click through the "Help" pages and "Contact us" is one of the many options. Amazon even ring you (and so bear the cost of the call).

If you've changed your log-in details and there is still suspicious activity on your account then I wouldn't be content waiting for an E-Mail response. You need to act quickly.

agrinnall

Moneyineptitude wrote: »

There certainly is. Click through the "Help" pages...

Or to save time and effort simply click on the link that I've already provided...

LadyDee

I just Googled "Amazon Telephone Number" - and look what appeared!

0800 496 1081

takman

Also it's important to remember your account was not "hacked". Someone has obtained your password which is usually done by you giving it out in a phishing attempt or due to lack of security on the device you use. If you also use the same password for other sites they could have also obtained your password from a breach of that site.

So you need to make sure you change your password on all sites you use the same one.

Also check on the "have I been pwned" site to see if your details have been compromised from another site.

agrinnall

LadyDee wrote: »

I just Googled "Amazon Telephone Number" - and look what appeared!

0800 496 1081

But did you try it to confirm it's valid? There are a few different numbers knocking around, so I suspect they may change it to prevent it becoming well known.

Katykat

takman wrote: »

Also it's important to remember your account was not "hacked". Someone has obtained your password which is usually done by you giving it out in a phishing attempt or due to lack of security on the device you use. If you also use the same password for other sites they could have also obtained your password from a breach of that site.

So you need to make sure you change your password on all sites you use the same one.

Also check on the "have I been pwned" site to see if your details have been compromised from another site.

I did this check and it told me that I have been pwned on one site but of course doesn't give details unless I subscribe to the full site. What does this mean and is it enough that I have changed my Amazon password. I didn't want to change my email address really.

DCFC79

Havenyou checked your pc is clean of viruses etc ?

Katykat

DCFC79 wrote: »

Havenyou checked your pc is clean of viruses etc ?

I have a Mac so it should be OK. But I don't often use it. I use IPad.

Fosterdog

Katykat wrote: »

I did this check and it told me that I have been pwned on one site but of course doesn't give details unless I subscribe to the full site. What does this mean and is it enough that I have changed my Amazon password. I didn't want to change my email address really.

Are you sure? I've just checked my email addresses and they all came back clear, I tried OHs and one of his came back with three hits and if you scroll down the page slightly just past the donate option it shows that three breaches and what data exactly was part of the breach.

You need to change passwords for anything that you use the same or even very similar to your Amazon account and your email address itself needs the password changed.

It would be worth running a scan on your mac just in case there have been a few viruses doing the rounds on them lately, they are not as bad as on windows and much easier to get rid of but they are still there. Malware bytes now does a mac version and along with some manual checks I've found it great for getting rid of any threats or potential threats.