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Help, lost on what I can do with a Currys refund
Hi Venting as I don't know what I can do. I ordered some items while living at Address A in September, to be delivered to a new property I was moving to at Address B. So card holder address was Address A, delivery address was Address B. We moved to address B in in October I paid mostly by gift card, topped up by card. A…
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Water Charges
I am a single pensioner living alone, I have been paying for water at the rate of £34.87/ month. I asked for a water meter, but they (the water company) said it could not be fitted. They said I would be assessed, as a single occupancy and as such am likely to be paying some £24/month in future. I have been paying £34 odd…
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Purchase online but click and collect
I purchased a microwave from a store that I wouldnt normally visit as it is over 50 miles one way. I selected click and collect as I happened to be down there the following day. We got it home and unpacked it immediately only to find that there was a fault with one of the feet and also the door. Rang samsung who sent out…
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Undelivered package
Hi, I ordered 2 items from pandora with tracked secure next day delivery, upon tracking the item a day later it says it was delivered and signed for by my name. This couldnt have happened because i live on a military base so it would have gone to the post room, the postroom was closed at the time and all alternate delivery…
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Faulty phone help!
My mum purchased a motorola phone from carphone warehouse 5 months ago. A couple of weeks ago it developed several faults. The touch screen stopped working, couldn't lock the phone and couldn't access notifications are just a few problems. We took the phone back to CW who were happy to send it off for repair. Go back to…
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Hermes
Hello I have sent a parcel via Hermes on 23 November. On 1 st December the recipient contacted me to advise she'd missed the delivery on 28th November and found a Hermes card saying they would redeliver on 29th November. Hermes never attempted to deliver item the following day. The phone lines (all options) result in 'we…
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Used Car Rights
Hi all, Sorry for the long post but just wanted some advice. On the 12th November we bought a car from a dealer on autotrader. The test drive was great and the guy said the car was brilliant, roadworthy and had just been serviced and had a new egr valve fitted (remember this for later). All this was in the advert along…
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Pixmania - Tv returned under warranty now damaged in transit
I'm not sure if I'm in the right place but don't know where else to ask. Last month I returned a TV worth £900 for warranty repair to pixmania. They ordered a company called Colibak to arrange the return who in turn sent Fedex to pick it up (and take it to France!!). Fedex broke the TV and pixmania refused to accept…
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Threatened by Lidl's staff,
I was threatened by a staff member in Lidl's. I raised a complaint 2 weeks ago. I have been fobbed off, fobbed off, and fobbed off again. Promised phone calls and email, none of which are forthcoming. I am so frustrated now. I am a long term customer, and now afraid to return to the store. Customer Services are obviously…
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Battle with Nintendo
Hi Could anyone give me a bit of advice please? I ordered a DS from Nintendo on 14th November, it was a pre order as the game that was downloaded on the DS wasn't out until 23rd and my Son wanted it for his birthday. Nintendo emailed me to say it would be delivered on or before 23rd and sent me a link to the tracking info.…
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Car Trouble
I bought a car on 16 October for my son. On the way home there was a noticeable hum from the engine. After 2 weeks of investigation it was diagnosed independently as a power steering pump. The car is covered by Centurion Warranties, however after another week it was confirmed the repair was £850 and the claim limit on the…
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Help. Argos policy re faulty goods
Hi, My son bought a chat headset for the xbox with his birthday money. He paid cash. 3 weeks later and after very little use they stopped working. Being a typical teen he has lost the receipt. I took them back to Argos and explained and asked for a straight swap due to them being faulty. They said without a receipt I have…
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Refund on medical ground
We purchased some tickets for Cirque De Soleil in london for January for my mum for her birthday last week. However she has now been sent through the date for her Hip replacement on 30th December. Due to alot of other issues this will not be an easy op and the road to recovery will take alot longer than normal so she wont…
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Restaurant taken payment more than once.
good evening all!! i am after a bit of advice please... i went abroad and paid for a meal on my credit card. chip and pin was used. I came back to the UK the following day and checked my online banking to find that 3 debits of the same amount had been taken. (along with 3 non-sterling transaction fees). I have contacted…
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Faulty goods
There has been a lot of talk recently about faulty goods, including Martin Lewis on TV a couple of days ago. I bought a coffee machine from Argos in August 2015, it broken down today and I took it back to Argos. Despite its having packed up sixteen months into a three year warranty, the customer service person and her…
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Broadband engineer failed to show
Hi there, I recently had an unpleasant experience when a broadband engineer failed to show for an appointment and I was threatened with having to pay £100 to rearrange connection. Justification was this was the cost to bring out an engineer. As it turned out, they were in the wrong and now I am being offered compensation.…
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Let down by John Lewis
I suppose I am venting here really, but just a word of caution about John Lewis customer service. I ordered a double bed base and mattress from JL to be delivered last Thursday. I got a confirming text on wednesday saying they would be delivering anytime between 7 and 2 the next day. I freecycled my old bed that evening…
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LIdl Warranty
Hi everyone looking for your advice I bought a parkside wet/dry hoover from Lidl in July 2015. It went faulty sept 2016. I contacted lidl who advised me to liaise with the manufacturer Novo Grisly for a repair or replacement. I did this and sent off receipt etc. Novo advised me on 10sept that they would send out…
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Iphone problem
Hi my oldest son ordered an IPhone on contract when they first came out. He decided not to keep the phone and wanted to return it unopened and unused as per t&c's He phoned up the mobile customer services to return the IPhone but there is no record on their system of him ever receiving the phone. Over a number of weeks he…
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See Ticket Woes
I bought 2 tickets from See Tickets in May to see Madness at the Barclaycard Arena on Saturday 17th December. I still haven't received them and See Tickets say they are waiting to receive them from the organiser. The venue says they have sent the tickets out. See Tickets claim they haven't got them as this 3rd party…
