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order from a year ago never recieved
Hi all. I placed an order with a company after Christmas last year and it never arrived. I only really noticed recently that it had neither arrived nor been refunded. I placed a new order with them for a similar item and then remembered about the old one. They've shipped the new order but I'm asking for a full refund of…
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Business to consumer debt
Any advice please. I engaged a builder to do some work a few months back. His quote simply mentioned the work to be done and the price. No mention of a deposit or any other charges. About 10 days before starting he asked for 40% up front. I said I was unwilling to pay such a large amount up front based on past experiences.…
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Viagogo - Concert Tickets Purchase - Refund
Hi all Earlier today I purchased four tickets to a concert next summer at Alexandra Palace through Viagogo as all the tickets had sold out within a minute of going on sale on Ticketmaster... After purchasing I realised that the tickets were standing, panic had clearly impeded judgement somewhat. I made this purchase on a…
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Paypal :Shocking Treatment
Dear all, Please could somebody help with some advice on how to publicly shame & expose PayPal for painting both myself & my wife as fraudsters & cheats? They will not provide me with contact details for their media department nor will they give me details of senior UK management. Our story is a long sorry one, initially…
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Where do I stand? Please help!
Hi all, Yesterday I went to a new hairdressers (I had previously been for consultation) at the consultation I showed the hairdresser a picture (a friend was with me) the woman said it was totally doable, talked through it and gave me a quote. When I turned up for my appointment I showed her the picture again so we has a…
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Leather suite faulty goods.?
Hi 2years 8 months ago we purchased a leather suite costing 2.4k from DFS. We paid for a 5 year damage warranty ie stains scratches etc. We have noticed on one of the chairs which never gets sat on the leather has started to peel of leaving a red type mark by the stitching. On checking the others this is just starting to…
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Cost of my time?
I recently had a tradesman make a mess of a job he did for me. As a result, I had to replace a brand new carpet and repaint some walls. I suspect this might end up in court, so I want to work out a reasonable estimate of the cost of the repairs. The cost of the carpet is straightforward - just the bill from the supplier.…
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Adjourning a court date - Fees
Hi All, I have a Small Claims hearing set for the 5th Jan 17. I can no longer make this date and wanted to get it postponed. I have contacted the other party who have agreed to move the date too, however the court are asking me to pay a fee £100 to move it. According to the court fees page adjournment by consent is free,…
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iPad Screen repair faulty
My son recently dropped his iPad mini 2 and cracked the screen. Short version: Ipad screen replaced by non Apple certified repair shop is faulty (screen not stuck at edges thus exposing all electronics inside). I went to the shop to request a refund. They will not refund and are only offering further repair. Please advise…
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Returning faulty goods
Hi, I'm looking for a bit of advise/help I purchased a pair of safety boots on 9/11/16 in store from Sports Direct at a cost of £30.00. After a few days wear, I found the boots to be leaking & duly returned them & was given a replacement pair of the same style. Unfortunately, the replacement boots had an almost identical…
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Ebuyer refuses my refund
I bought two hard-drives off Ebuyer, which came wrapped in paper, I put them both in a PC as replacement - main drive and back-up. I installed everything and then tried to back-up some files to the second drive, but it was clearly not working. I sent for a replacement from Ebuyer and was granted a replacement as soon as…
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Alitalia refund?
So, we had booked two flights for my in-laws from Warsaw to Rome, so we could all holiday together this summer past. However, both became unwell, one with DVT and one with pacemaker problems. We contacted Alitalia and explained the situation, they said no problem, cancel the flights, send us a copy of medical certificates…
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Elderly neighbour ripped off by plumber
I hope this is the correct forum! 2 days ago an elderly neighbour rang a "local" female plumber, (turns out they weren't local) for some simple toilet and radiator work. The woman turned up, along with her male partner. The man asked what the problem was, immediately started work without discussing the costs, presented her…
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- should ISavvibuy be worried.
I have ordered a fitness watch online from Savvibuy on 29th November. I paid £99.99 by debit card (to avoid £2 surcharge for credit card) and my bank account was debited on 30th November. My order is currently showing as unfulfilled with a delivery date of 9th to 13th Dec. I'm now having bad vibes about the company, I…
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Price increase after deposit payment
Can a company increase the price of a service without informing the customer until after the deposit has been made in the uk? i was quoted a price for cosmetic surgery on 5 October, paid for surgeon consultation on 5 October, went ahead with the surgeon consultation and paid deposit on 29 November, Now the clinic claim…
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Argos refusing in-store refund
I purchased a gaming controller for my PC from Argos via their website using my debit card. The item stated USB and PS/2 connections for PC and console, and an additional accessory. It was delivered a few days later. That evening I opened it to find no PS/2 or USB connectors (despite the box listing them). After checking…
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Coop Refusing to repair TV please help!
Hi, i purchased a TV from COOP electricals online 14 months ago, costing nearly £1k, last week it wouldnt switch on, red light, nothing else, phone COOP who as good as said tough its almost 2 months out of warranty. After id thought about it, i rang them back and said i wasnt happy that a TV of that price had died after…
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Faulty induction hob
Hi All, I have bought an oven/induction hob set from a large diy store on 19th November. Had to pay for delivery as it was pick up only and we only have a mini and then got an electrician to install it. First day was ok, however, on the second day it started to cause problems. One of the hobs didn't heat up. So I left a…
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Extended warranty
If my product is in for repair under extended warranty and they decide to replace the item (this is a PVR) and I have 4 years remaining on the original product is the warranty transferred to the new replaced item?
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unexpected cost of a bottle of wine
A group of 3 of us recently went out to dinner at a restaurant in Scotland. We ordered a bottle of wine at £28 (as it happens the most expensive bottle on the wine list save for the Champagne) and the waiter returned a few minutes later to say they had sold out of that wine and offered us a different one that was, in his…
