We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Price increase after deposit payment

Can a company increase the price of a service without informing the customer until after the deposit has been made in the uk?
i was quoted a price for cosmetic surgery on 5 October, paid for surgeon consultation on 5 October,
went ahead with the surgeon consultation and paid deposit on 29 November,
Now the clinic claim they have had a new selling price since 1 November but for some reason I wasn't informed.
Do I have to pay new price???

Comments

  • Hintza
    Hintza Posts: 19,420 Forumite
    10,000 Posts Combo Breaker
    Is clinic in the UK?
  • Yes it is. In Wimbledon
  • HiToAll
    HiToAll Posts: 1,297 Forumite
    what are you getting done?
  • HiToAll wrote: »
    what are you getting done?
    Why should that matter?

    Marie,
    If you are not happy with the new price, contact the clinic and ask them for your deposit back.
    If they refuse, state that as the terms of the contract have been changed without your knowledge or agreement, that contract is no longer valid and you wish for it to be cancelled.
  • agrinnall
    agrinnall Posts: 23,344 Forumite
    10,000 Posts Combo Breaker
    As Shaun says. What you probably can't insist on is having the work done at the original price, although it may depend on what the contract with the clinic actually says.
  • bris
    bris Posts: 10,548 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    The contract was formed on the old price, were you aware there could be an increase? If not then they are in breach of contract if they refuse the old price.


    This one has came up a couple of times recently but if you "pay under protest" (make sure it's written on the receipt) then you can take them to court for the difference. This is of course if you still want to go ahead with the procedure.


    You can at first however let them know they are in breach by changing the terms of your contract.
  • HiToAll
    HiToAll Posts: 1,297 Forumite
    Why should that matter?

    Marie,
    If you are not happy with the new price, contact the clinic and ask them for your deposit back.
    If they refuse, state that as the terms of the contract have been changed without your knowledge or agreement, that contract is no longer valid and you wish for it to be cancelled.

    I want to know
  • Ectophile
    Ectophile Posts: 8,124 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    HiToAll wrote: »
    I want to know

    Just because you want to know, it doesn't mean you need to know, though.
    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.3K Banking & Borrowing
  • 253.7K Reduce Debt & Boost Income
  • 454.4K Spending & Discounts
  • 245.4K Work, Benefits & Business
  • 601.1K Mortgages, Homes & Bills
  • 177.6K Life & Family
  • 259.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.