Purchase online but click and collect

irishdonkeys

I purchased a microwave from a store that I wouldnt normally visit as it is over 50 miles one way. I selected click and collect as I happened to be down there the following day. We got it home and unpacked it immediately only to find that there was a fault with one of the feet and also the door. Rang samsung who sent out an engineer today. He has deemed it as unsafe to use and also clearly faulty and not possible to repair. I am wondering what my rights are now as I face a 100 mile round trip if I have to take back to the store. As I purchased online, do I have different rights (distance selling regulations?? even if I collected in store.

molerat

It is a distance sale as the order and payment were both made on line. If you ordered on line and paid in store it would not be a distance sale.

bris

It makes no difference what type of sale it was, it's faulty you are entitled to your money back plus any reasonable consequential losses. Getting them to agree your petrol costs to take it back is a different matter, you are not entitled to your time taken to return it.


Phone the store, send them the report and ask to have it uplifted.

shaun_from_Africa

As the microwave is faulty, your rejection of it is covered by the Consumer rights act.
Under this act, you are responsible for the costs incurred in returning it back to the store that you collected it from.

If it was delivered by post or courier then the retailer would have to pay for the return but not if you collect from a shop, depot etc.