Broken Table - Aceptable reduction

JamesHall

Hi everyone, I recently purchased a table with a marble top that arrived broke, the retailer says they can't replace the top and has offered a small reduction in price which is no where near enough to cover getting a replacement made, or a full refund and I return the table. I'm not really sure as to where I stand to push them on sourcing an alternative top?

agrinnall

Just return it and buy elsewhere.

McKneff

Is that the only table that they have.

As above, return it and buy elsewhere.

DCFC79

Gree with the above, just buy elsewhere.

JamesHall

Apologies for the late reply and thanks for your thoughts. Unfortunately the table isn't sold elsewhere and is no longer in production so no options for a direct replacement. They have offered a 50% refund but that doesn't cover the quotes I've had for getting a replacement made. Am i within my rights to force them to pay for a replacement even if it more expensive or can they just demand I return the broken one.

wealdroam

JamesHall wrote: »

Apologies for the late reply and thanks for your thoughts. Unfortunately the table isn't sold elsewhere and is no longer in production so no options for a direct replacement. They have offered a 50% refund but that doesn't cover the quotes I've had for getting a replacement made. Am i within my rights to force them to pay for a replacement even if it more expensive or can they just demand I return the broken one.

You have no right to force them to pay for a replacement top.

ThumbRemote

If you know how much it will cost to make a replacement top, ask if they will reduce the table by that amount. If they will accept it seems a reasonable solution. If not, you can agree on a different offer or return the table.

bris

You can't force them to do anything, it's down to negotiation or accept one of their offers.

Oakdene

They have offered you a full refund or a reduction on price if you keep it... simply choose one of them