No cooking hob for xmas thanks to Currys

cheesymax

So, we have just bought a NEFF induction hob from Currys for our new kitchen. After being fitted by our electrician it isn't working. Powers up and setting can be set but the hobs do not detect any pans, (we have new copper based ones).

I phoned currys to report the fault who told me I had to have a NEFF engineer out to confirm the fault before they will replace. NEFF can't get an engineer out until Wednesday, and although they confirmed after my fault description that the hob is likely to be at fault, they will not confirm until the engineer has been out.

Currys won't reserve a replacement or a delivery in the mean time until NEFF confirm leaving us with the very real possibility of having no hob for xmas !!

Surely, Currys have to do more ? We have been left without a working hob for at least a week with the possibility of longer including the festive period.

Any advice would be greatly appreciated

Mr.Generous

If you have an induction hob (which doesn't get hot, but heats pans via a magnetic induction coil), you should choose pans made from magnetisable metal such as cast iron or steel. Pure aluminium or copper pans will not heat up unless the base is bonded with a magnetic metal.

Test if your pans are magnetic, if not they won't work with induction. You should get a good strong attachment with a magnet. Suitable pans usually show that they are induction compatible. Any neighbours or friends got induction? If so try your pans on their hob and vice versa, rule out 100% the simplest possible problem before you go without a hob / incur an engineer call out charge.

GTE_Boy

cheesymax wrote: »

So, we have just bought a NEFF induction hob from Currys for our new kitchen. After being fitted by our electrician it isn't working. Powers up and setting can be set but the hobs do not detect any pans, (we have new copper based ones).

I phoned currys to report the fault who told me I had to have a NEFF engineer out to confirm the fault before they will replace. NEFF can't get an engineer out until Wednesday, and although they confirmed after my fault description that the hob is likely to be at fault, they will not confirm until the engineer has been out.

Currys won't reserve a replacement or a delivery in the mean time until NEFF confirm leaving us with the very real possibility of having no hob for xmas !!

Surely, Currys have to do more ? We have been left without a working hob for at least a week with the possibility of longer including the festive period.

Any advice would be greatly appreciated

Wrong pans. I bet there's nothing wrong with the hob.

comeandgo

I had to get rid of my lovely copper based pans, they don't work on induction.

cheesymax

Hi, hobs are new, definitely magnetic and suitable.

I'm certain the hob is faulty, the hob selected is meant to flash until a pan is put on it then go steady. When a pan is placed on it, the hob continues to flash but it does start to make a dull, rhythmic thud, which I assume is to do with the induction, but does not heat. So the hob must be sensing the pan but not heating for some reason.

comeandgo

Can you try another pan? Borrow one from someone to check.

Mr.Generous

We rent out property and manage some for other landlords, a couple of weeks age I had this exact scenario, we explained about the pans but after a prolonged exchange we agreed to call round and look at the faulty brand new induction hob that worked when we tested it - and showed the new commercial tenant's manager when signing the contract who "knew all about induction hobs" and pretty much ignored us.

I took a pan and a magnet. Hob wasn't faulty, wrong pans.
£50 call out charge.
Nice work if you can get it.

Shaka_Zulu

cheesymax wrote: »

Hi, hobs are new, definitely magnetic and suitable.

I'm certain the hob is faulty, the hob selected is meant to flash until a pan is put on it then go steady. When a pan is placed on it, the hob continues to flash but it does start to make a dull, rhythmic thud, which I assume is to do with the induction, but does not heat. So the hob must be sensing the pan but not heating for some reason.

Put pan on hob FIRST then turn on the hob!

Try a steel roasting tin or something.

sheramber

cheesymax wrote: »

Hi, hobs are new, definitely magnetic and suitable.

I'm certain the hob is faulty, the hob selected is meant to flash until a pan is put on it then go steady. When a pan is placed on it, the hob continues to flash but it does start to make a dull, rhythmic thud, which I assume is to do with the induction, but does not heat. So the hob must be sensing the pan but not heating for some reason.

You need to check the pans are magnetic , not the hob.

neilmcl

cheesymax wrote: »

Hi, hobs are new, definitely magnetic and suitable.

I'm certain the hob is faulty, the hob selected is meant to flash until a pan is put on it then go steady. When a pan is placed on it, the hob continues to flash but it does start to make a dull, rhythmic thud, which I assume is to do with the induction, but does not heat. So the hob must be sensing the pan but not heating for some reason.

Can you provide a link to the pans your own?

As mentioned above, try and borrow a stainledd steel based pan to try out.

Keep_pedalling

neilmcl wrote: »

Can you provide a link to the pans your own?

As mentioned above, try and borrow a stainledd steel based pan to try out.

Not all stainless steel pans work either, ours cannot be magnetised at all, it all depends on the make up of the alloy.

As far as I know few if any copper based pans work on an induction hob.