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Gift Card Not Topped up at Till Paid in Cash
Hi. I use a Starbucks card because I have gold membership, and get freebies. I usually top up in app, but last Friday, the app was not working, (but I still had access to the card via the iOS Wallet function), so topped up using cash at the till. I was not given any receipt when I did this, which seemed odd, and obviously,…
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Overcharged VAT/Duty on Import due to false value declaration
Hi, I ordered a product from the US and paid $390 plus $79 shipping. The item was sent via USPS and was delivered to me by ParcelForce in the UK. I had to pay £169 in VAT/Duty. On inspection of the EMS customs declaration the company who sent the item have marked it as insured value much higher than the total cost I paid…
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Brand Alley - order never received
Evening all Ordered something from brand Alley. Hermes delivered. Left by bins while I was away. 1 week later (busy London road) it's not there. Contacted brand Alley for full refund. They say provide 'written sworn statement' saying it was not delivered. Replied saying - well it wasn't delivered - can you show me…
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Argos suspicious pricing
On 21.12.2016 I searched every argos store in the UK for a Go pro hero 4 silver 309/4408 at the price of £229.99. Unfortunately no store had stock. This changed at 1am on the 22.12.2016 when every store had stock of said model at the new price of £249.99.:(
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Faulty Fridge Freezer
Hi My first post and Ineed a bit of advice. I purchased a Fridge/Freezer fro Appliances Direct with next day delivery. It didnt turn up and was re arranged for the enxt day but unfortuantely I could not be there to receive it. The item was delivered but when unpacked was damaged, it is unstable and rocks back and forth and…
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Kitchen fitter charging extra for agreed works and trying for force payment for work
Hi everyone, We've recently had a kitchen fitted, which was a bit of a pain. Even though we knew good plasterers and a plumber, we agreed to use the ones the carpenter ses so he could project manage the work - in his own words 'if something goes wrong with my guys, I'll sort it but if it goes wrong with yours, it'll be…
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partially incorrect name on CCJ
I have received a CCJ for parking but just noticed that it is made out to my first and middle name with no surname. Is this still legally binding? Regards, Louise
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I gave the wrong postcode – where do I stand
I have ordered from a small online retailer and I noticed a day later that I had added my old postcode, instead of my new one. I contacted the them that afternoon but they didn't get back to me until the following day and by this point my package had already been despatched as of 1pm the previous day. Where do I stand in…
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Lost Amazon delivery
Amazon have told me my order has been delivered but I don't have it. I've checked my property and with neighbours and nothings turned up. When contacting Amazon they refuse to provide a copy of the pod signature and instead told me to call the police, I don't see why I should be responsible for this but can anyone advise…
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JD Sports having problems getting orders out.
Not sure if this has been posted or not but it seems that JD Sports are having problems with getting orders out in time for Christmas. i and others who placed orders before the Tuesday 6pm cut off time are being told that may not get orders before christmas as they have not even been picked yet. JD sports must have know…
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Help needed, TIA.
Hello all, I have a query regarding a product that I purchased two weeks ago. The product is a popular brand of crisps and the problem that I had with the product is that it was so powerfully over seasoned with vinegar that the following morning I had skin lifting from the inside of my lips. This is the second time that…
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Faulty mobile - 6 months old - can I insist on replacement?
Bit more than a standard fault. The charger completely melted. Phone still works but battery does not last anything like as long. HTC support have advised they're taking this seriously and want to see the phone to investigate further. At one point they said I could have a replacement but now they are saying I have to send…
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Hen Weekend Booking
Good morning, I hope that I have posted in the correct forum. I am seeking your advice on a Hen Weekend booking with My Big Fat Brighton Weekend. A booking has been made for a date next year for a hen party and the deposit has been paid. Unfortunately, and infuriatingly a number of participants have since dropped out…
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Very Account - will not pay me back
Hello all I have an account with Very - I never use the credit facilities apart from the interim of actually trying the clothes on and sending back any returns. I then pay the full amount off the account. However, Very this month have taken a payment AFTER I have already paid the account in full. I have asked them to…
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7 Days to return goods
When into Fenwicks in Canterbury yesterday and brought a Train Set for my son which was reduced from £130 to £65. When I paid I was told that because it was marked as reduced I only had 7 days to return it if there were any problems with it. I said thats not a problem because the sale of goods act overrides that and was…
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Company Changes it's name - Illegal?
Might not be the right place for this but i need some quick advice from anyone who knows anything about this. 1) I start the legal proceedings against AAA Studios Ltd 2) I find out there are other court cases of a similar nature against AAA Studios Ltd. 3) AAA Studios Ltd changes it's name to BBB 45 Ltd, transferes assets…
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SCS Sofa problems
I am seeking some advise. I bought 2 sofas from SCS in March 2016. The cushions on both sofas have failed due to poor quality fibre cushions. SCS have sent out a technician who confirmed that the cushions were faulty and would need replacing. He suggested that when I was called by customer services I took up the offer of…
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Gold in incorrect packaging
Hi Ordered a few bits of gold, based on the photos displayed on the webiste and my own research. Chose items for several reasons, one of them being their aesthetic appearance. Company sent me a couple in the packaging I saw but the others in diffrent packaging. To me this is 100% unacetable. I want them all the same.…
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Howdens Guarantee
Hi I have a 1 yr 11 month old extractor that I got from Howdens- it's failed a few times over past few months and they've sent someone out to repair three times as per the 2 year guarantee. It's failed again and I've convinced them to send me a replacement which is good however they are insisting they are not liable to…
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John Lewis Lost my Oven but won't replace
Hi everyone, I purchase an oven from JL clearance sale, after payment, it was supposed to deliver to me, however, it never turned up. Firstly, the distribution center saying the replacement is being ordered. Then two weeks later, the store who sold the oven saying they won't replace it but wants to refund me. The problem…
