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Returned a bed & mattress but company won't reimburse me
Hi , would appreciate a little help with this. I bought a bed and mattress off Beds.co.uk ("97% feefo rating", though on closer inspection a lot of people are disputing this). This was around the 10th of October. They told me they didn't have the bed I ordered in stock and offered me a different one. Through an extensive…
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Ordered cooker online but want to return after use
Hi all, Some advice needed please! I ordered a gas cooker online just short of a month ago and have been using it since. But whenever I put pans on the hob they slide around everywhere and is a massive danger obviously. I'm unsure as to whether I can claim this as a fault with the cooker and ask the company to exchange for…
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No complaints
I ordered an item online for "click and collect" through Argos. Clicked and then collected. Gave the item to my mum for Christmas, it works perfectly. Just a little reflection of normality amongst a sea of "I got this for Christmas and it never arrived/didn't work/wasn't what I wanted" threads. Of course I understand that…
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Faulty tent
Post deleted.
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Returning Amazon item, postage offered too low
Hi, just wanted to check this with MSE users. I ordered a guitar from Amazon which cost £165. Having received it it's not right for my needs so I'd like to return it, however the only option offered by Amazon is a postage label and £4 towards postage costs. They recommend I choose tracked postage, however the cost of this…
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Is a text message legal binding?
I'm not sure if this is the correct thread. I stupidly in a text message gave my half share of a bus away and I regret it. I was friends with the other Co Owner and we had a row and In a moment of madness told him the bus is his and he can have my share. Can I change my mind?
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Gift cards as Christmas presents
I was given 2 gift cards as Christmas presents this year, neither of them i am able to use as they are for things that i don't have or use. Am i now stuck with them or will the store refund/exchange them? I have the receipts for them and the person i got them from said that i could take them back if they weren't ones i…
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Faulty Microwave from Argos
Hi all, We purchased a Delonghi microwave from Argos back in July 2012. Over the last few months, it has started to rust badly on the inside bottom surface that is in contact with the turntable. I know this is over 4 years old now, but this is not something i would expect to see. Therefore I contacted Argos with the below…
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Got sent Amazon USA gift cards for Xmas, UK Customs charged VAT on gift
Hi all, not posted for a while so hope this is best place for this query. We have many US relatives. They are very generous and like to send us gifts. Often Amazon USA gift cards. We've explained these don't work on Amazon UK. But seems churlish to complain about such well-meant gifts & we can usually get something on…
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item delivered more expensive
i purchased a phone from john lewis just before xmas, it was delivered but although the delivery note was for the phone i ordered the actual phone was worth 3 x as much.. i contacted John lewis and told them of the error (honesty) . I asked if they could send me the phone i ordered in time for xmas, they replied and said…
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Amazon being fair?
Amazon had an offer on for Prime customers whereby the Vtech Toot Toot Discovery House was at a special price of £19.99. We bought it. When my son opened it on Christmas Day, there was a big piece of the house missing. When we contacted Amazon they have said we can have a refund then buy the house again for £35 which is…
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Apple iPads delivered to wrong address 1 week ago
Hi, I ordered two iPad minis for Christmas presents for my young daughters last Monday. They had a guaranteed next day delivery. I waited in all Tuesday for them, periodically checking the tracking information to see if there were any updates on their whereabouts. After the morning update which said 'out for delivery',…
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Manufacturer sent wrong item 3 times
Hello everyone! I bought a computer part in March which then had issues in August. The manufacturer (not re-seller i purchased from) accepted it was faulty and allowed me to return it for a direct swap. So I sent it away and hoped I would get my replacement soon. Time passed and I contacted them well over 30+ times asking…
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What a 'reasonable amount of time' for a laptop that cost over £1000?
Afternoon all, I've a Dell Alienware laptop that's on the blink. The screen goes black and won't recover for anything from a few minutes to many hours. It's less than 18 months old. It's out of Dell warrantee, but as I understand it an item has to last a reasonable about of time. I'd think the less than 18 months for…
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Tesco: Faulty tablet - won't replace?
Hi all, Basically bought two tablets a couple of weeks ago online for myself and OH for Christmas. Upon opening the tablets yesterday, mine is great however it appears the lock/power button on OH's tablet is broken (very sensitive and doesn't "click"). Just spoke with Tesco Customer Services on the phone and apparently…
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IKEA: dismantle faulty product for purposes of return?
Hi all. I bought two beds from IKEA earlier this month. They both have the same issue, rendering them not fit for purpose and not of satisfactory quality. My intention is to return them under the provisions of the Consumer Rights Act 2015, which replaced (amongst other things) the Sale of Goods Act. I no longer have the…
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Computer shop is not refunding me for cancelled item. Keeps asking for more time.
On December 14th, at about 8am, I placed an order on a very famous and prominent computer shop, for about £820. At about 3pm, I tried calling to cancel this order, and couldn't get through. So I sent an email requesting cancellation. After midnight, I received a shipment notification. First thing in the morning on 15th, I…
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14 days to cancel gift certificates/ vouchers bought online?
if you purchase a gift certificate/ voucher (e.g. experience day) online, do you get the 14 day cooling off period where you can cancel? just bought one yesterday, then found it cheaper somewhere else and wish to purchase that instead. thank you :)
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Item says delivered but never recieved Parcelforce
I bought a bike online before christmas. It was expected before christmas and was to be delivered by Parcelforce. When i knew it was to be fufilled by them i knew theyll be problems as i have merely heard of them as a company. I tracked it yesterday and apparently it was delivered at 12:02 which someone signed for. Long…
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What can I do about this
I ordered a replacement wedding and engagement ring on Tuesday (20th Dec) at about 9pm from one of the highstreet jewellers in their 25% off diamonds sale that ended that night. The rings come Thursday and even though I ordered a size down from the one I already have they are still a bit to big. So on Friday we took them…
