14 days to cancel gift certificates/ vouchers bought online?

nettl

if you purchase a gift certificate/ voucher (e.g. experience day) online, do you get the 14 day cooling off period where you can cancel? just bought one yesterday, then found it cheaper somewhere else and wish to purchase that instead.

thank you

unforeseen

Most of the ones I can find say that you can cancel within 14 days providing you have not made a booking for the experience.

I believe the law backs this up.

shaun_from_Africa

There are some exemptions to the 14 day cancellation period and it might be the case that the voucher falls into the following:

Limits of application: circumstances excluding cancellation.
28.
(h) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities, if the contract provides for a specific date or period of performance.

If the voucher is valid for a certain time period then it might be argued that it has a specific period of performance in which case, a cancellation can be refused.
http://www.legislation.gov.uk/uksi/2013/3134/regulation/28/made

unforeseen

I would argue that an expiry date is not a period of performance.

A period of performance would have a defined start and end date

Why you are buying is a gift voucher not a service. No different to buying an M&S gift card

unholyangel

unforeseen wrote: »

I would argue that an expiry date is not a period of performance.

A period of performance would have a defined start and end date

Why you are buying is a gift voucher not a service. No different to buying an M&S gift card

You'd be correct on both counts (specific period & contract is for the voucher rather than the services).

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/429300/bis-13-1368-consumer-contracts-information-cancellation-and-additional-payments-regulations-guidance.pdf

There is an exemption for leisure service activities on specific dates. What
kind of things does that exempt?
9. This exemption helps protect traders who may set aside specific capacity
for a consumer which they may not be easily able to fill or resell should the
consumer change their mind. This would include car hire, wedding venues,
theatre tickets for specific performances etc. Traders may still of course
decide to offer the consumer the ability to cancel should they choose.