Howdens Guarantee

JennaS90

Hi

I have a 1 yr 11 month old extractor that I got from Howdens- it's failed a few times over past few months and they've sent someone out to repair three times as per the 2 year guarantee.

It's failed again and I've convinced them to send me a replacement which is good however they are insisting they are not liable to replace the faulty one and fit the new one.

Does anyone know where legally I stand with this?

As far as I'm concerned the item should last a reasonable length of time and if this is not the case as per the guarantee they should be liable for costs to replace the item?

Thanks

neilmcl

Aren't Howdens trade only?

Tyler119

JennaS90 wrote: »

Hi

I have a 1 yr 11 month old extractor that I got from Howdens- it's failed a few times over past few months and they've sent someone out to repair three times as per the 2 year guarantee.

It's failed again and I've convinced them to send me a replacement which is good however they are insisting they are not liable to replace the faulty one and fit the new one.

Does anyone know where legally I stand with this?

As far as I'm concerned the item should last a reasonable length of time and if this is not the case as per the guarantee they should be liable for costs to replace the item?


Thanks

They may not be liable for fitting the replacement one. However they are liable for reasonable costs involved in replacement of said extractor fan. As a consumer you cannot be left out of pocket when a product fails under warranty.

Remind them off this and offer to get 3 quotes to have the old one removed and the new one installed.

Tyler119

neilmcl wrote: »

Aren't Howdens trade only?

No they are not, the will do business with pretty much anyone. Though this is branch to branch and sometimes it can help to have been recommended to them by a tradesman.

I personally would never use them though.

JennaS90

Thanks for advice/info.

I do feel as though I've originally paid my joiner to install and expected the part to last a reasonable length of time. Not forever but at least past the guarantee (and hopefully a little more!).

If their item was not faulty I'd not have to be a) getting replacement and b) getting it fixed?

Other posters - they are trade only but my contract is with Howdens as the purchaser/consumer I thought?

neilmcl

JennaS90 wrote: »

Thanks for advice/info.

I do feel as though I've originally paid my joiner to install and expected the part to last a reasonable length of time. Not forever but at least past the guarantee (and hopefully a little more!).

If their item was not faulty I'd not have to be a) getting replacement and b) getting it fixed?

Other posters - they are trade only but my contract is with Howdens as the purchaser/consumer I thought?

Did you purchase it directly from Howdens yourself or did you pay your joiner to purchase and fit the extractor fan?

JennaS90

Paid joiner

neilmcl

JennaS90 wrote: »

Paid joiner

Well then you have no contract with Howdens. You do have a contract with the joiner for the supply and fit of a working extractor fan, therefore your joiner should cover the installation cost.

JennaS90

But my joiner does?

neilmcl

JennaS90 wrote: »

But my joiner does?

Sorry, see my update above. Your consumer rights are with your joiner.

JennaS90

Ok thanks Neil.

He seems to be under the impression that it's Howdens responsibility, not his. Will need to check out.

Wanted to ask on here as didn't want to jump the gun before I knew the consumer/legal facts!

Btw I keep meaning to tag your quote in my replies but I'm new to the forum and keep forgetting! D'oh!