Faulty mobile - 6 months old - can I insist on replacement?

[Deleted User]

Bit more than a standard fault. The charger completely melted.

Phone still works but battery does not last anything like as long.

HTC support have advised they're taking this seriously and want to see the phone to investigate further. At one point they said I could have a replacement but now they are saying I have to send it back to them first for investigation and possible repair.

So I have do without phone. Can I insist on replacement or not?

Must admit considering the seriousness thought they'd be a bit more flexible.

powerful_Rogue

Did you buy it direct from HTC or fro, a retailer?

How long exactly have you had the phone for, purchase date?

DoaM

Legally your rights are against the seller. Unless you bought it direct from HTC then your communications with HTC are solely in relation to whatever warranty they provide. As such they can have whatever (reasonable) terms they wish. If they want to investigate the issue before providing any form of remedy then they can do so.

[Deleted User]

powerful_Rogue wrote: »

Did you buy it direct from HTC or fro, a retailer?

How long exactly have you had the phone for, purchase date?

Direct from HTC. June 2016.

powerful_Rogue

[quote=[Deleted User];71805350]Direct from HTC. June 2016.[/QUOTE]

What date in June, thats the crucial part.

[Deleted User]

powerful_Rogue wrote: »

What date in June, thats the crucial part.

Lucky I checked. Actually 2nd August 2016.

powerful_Rogue

Under 6 months makes it easier as some retailers ask for independent reports to check for inherent faults after 6 months.

There are 3 remedies, repair, replace or refund. You can specify which you would prefer, however its down to the retailer to decide.

[Deleted User]

powerful_Rogue wrote: »

Under 6 months makes it easier as some retailers ask for independent reports to check for inherent faults after 6 months.

There are 3 remedies, repair, replace or refund. You can specify which you would prefer, however its down to the retailer to decide.

But I have no right to insist on replacement rather than repair?

neilmcl

[quote=[Deleted User];71805444]But I have no right to insist on replacement rather than repair?[/QUOTE]No you cannot.

powerful_Rogue

[quote=[Deleted User];71805444]But I have no right to insist on replacement rather than repair?[/QUOTE]

Afraid not

DoaM

As above, No. And as I said earlier, HTC have the right to investigate and prove the fault exists and was not user-caused.