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Course cancelled 18 hours before it started = lost day off work
Hi, I was due to attend a course run by a charity which in our area is only run once a month and only on Saturdays. It was booked 3 months ago and was due to start at 10am today. As I work every single Saturday I had to take annual leave to attend. However at 4pm yesterday I received an email (not even a telephone call) to…
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Missguided - EDITED live chat transcript emailed to me after poor customer service!
I ordered items for next delivery from Missguided last night (07/10/16). I ordered in plenty of time before their nexy day delivery 'deadline'. I received an email from them today (08/10/16) saying that my parcel won't be delivered until Monday (10/10/16). I therefore got in touch with Missguided via live chat to ask why…
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Odd Return Policy?
Hi Folks, (Tried searching for an answer to this question but got back 100's of possibilities due to the vagueness of the search term) I bought a mobile phone cover for the missus's phone last month, case arrived in good time but did not fit the wife's phone as it wasn't for the exact make of the mobile phone (i.e. my…
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Consumer rights for returning radiators that don't work
Hi Just bought a order of nine radiators. One was broken on delivery. They had to be fitted that day due constraints of fitter. So we had to buy alternative brand and sent the others back. Just been charged a whopping 50% return fee for the others. Can they do this? The order was unfit for fitting due time pressure of…
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Faulty microwave Currys
Hi I bought a microwave oven at the end of July online from Currys. We didn't install it for about a month and when we did we discovered the LCD display was faulty. When I contacted customer services they said that because it was over 30 days they would not replace it (which I wanted as it arrived faulty) and would only…
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Car failed its MOT because of a bad repair.
I brought a 1999 Mazda MX-5 on 06/08/16, it was advertised with 12 months MOT but i have today had to get it MOT'd. It has failed on a seat belt anchor point has been inadequately repaired. I have called the trader i brought the car off and basically said I didn't ask for 12 months MOT to be put on it and he wasn't aware…
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Nursery Fees
Hi, My two sons attend a private nursery two days a week at £715 a month. They have been there over a year now. The debit always comes from my husbands account. On Tuesday I happened to be home when the nursery owner called looking for him. I explained he wasn't in and asked if I could help. She went on to say he had not…
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TV Licensing.
First off, apologies in advance if this thread is in the wrong place. I have been trying to contact TV Licensing to make my monthly payment on my licence "bribe" which I do every month and pay on my debit card to prove beyond doubt that I have paid should they try to prosecute me for non payment. I have spoken to no less…
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Dodgy Builders?
Not sure if this is the correct place to post this, if not no doubt someone will let me know. My father in law is 75 and suffers from mild dementia. Over the summer he had someone to the door touting guttering repairs. He told them he needed it doing but he couldn't afford it at present. Since then they have been in…
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Colouredglass.co.uk
Hi all, This is my first post so sorry if I'm the wrong place! I ordered a glass splash back for a client in May 2016 from colouredglass.co.uk. The company claim that they can match and paint from Dulux and so we ordered a blue shade. When the splashback was delivered it was cream so clearly the wrong product. I have tried…
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John Lewis
I purchased a LG TV last year from the bluewater store (June 2015)(5 year warranty). Which cost me £1799. It has developed a serious fault.The TV starting flickering and has now switched off and does not come back on. So I contacted John Lewis and explain the situation, I was told I had to wait 4 days for a engineer to…
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Incorrect sizing and tags
I bought two pairs of pjs borne size 20-22. I went to put a pair on and first noticed the tag was still on the packet as they are packed in a plastic bag type thing. I never noticed this when I bought it nor the the barrier went off Or someone come after me. Anyways I went to put them on and noticed the top being quite…
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Wedding venue issue
Looking for some advice here. Having issues with the wedding venue we chose and it has resulted in us wanting to cancel. The venue never gave us a cooling off period so we were advised by citizens advice that we automatically get a years extention on the normal 14 day period. We stated this to the venue and after some back…
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Faulty replacement Kindle Fire after 11 months - "buy a new one"
I'm struggling with Amazon and their customer support and would love the input of the MSE forums. Here's a timeline:29/12/14: Amazon Kindle Fire warranty activated. Purchase details are uncertain, may have been on high street. 25/06/15: Kindle Fire identified as faulty by Amazon Live Chat, replacement issued. 03/07/15:…
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Ta for the info.
Cheers for the help, seeing as i can only wait for paypal to decide on the outcome I have removed this info as I do no want the other party to have any reason to be any more difficult than what they are being already. If you have any quoted text in your posts, could you please remove it, I will update this thread when…
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Stove cooker and AO.com
Hi all I have been given a run around by stove cooker manufacturer and Ao.com. I recently purchased a stove cooker and fridge from ao.com . It was purchases around june time . i purchased it on finance via v21. The cooker is called SFG60DOP . A few weeks after we brought it the rubber feet on the pan support melted away .…
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Refund for flowers
I bought flowers for my mum online for mothers day. They were late and when they did arrive after a week they were dead within a few hours. I emailed and asked for a refund. They took ages to get back to me but did say they would refund me. I am still waiting for a refund. I have emailed a few times and they have replied…
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Multiple returns of a faulty kettle?
I would like some advice please. Back in 2014 we (my wife & I) purchased a supermarket own brand electric kettle. After a few months the kettle started to leak. We did check that we were not overfilling or carelessly filling the kettle. Ultimately the kettle stopped working as it started to trip the breaker meaning it was…
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Returning perfume without receipt
After having a sort out I have dug out two new perfumes I have been given as gifts which I won't use (I'm fussy and stick to one). I had kept hold of these planning to regift but never have. I was going to put them on ebay but someone suggested exchanging them in a shop as they have done so. I obviously don't have the…
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buy as you view. oven problems
I bought an oven from buy as you view in February, because of the weather it didn't get used much, until I tried doing a mac n cheese in August and it came out like warm in the middle and cooked around the edges. I called them up and they sent out an engineer, he came out checked the oven warmed up (which it did) and left.…
