Ta for the info.

RockInABox

Cheers for the help, seeing as i can only wait for paypal to decide on the outcome I have removed this info as I do no want the other party to have any reason to be any more difficult than what they are being already.

If you have any quoted text in your posts, could you please remove it,
I will update this thread when Paypal come back with a decision

Thanks again.

theonlywayisup

As you paid by Paypal, you have 180 days from delivery date to file a dispute for SNAD = significantly not as described. Unless you ordered a rock, your parcel is SNAD.

Open the dispute, add the information and Ebuyer will be given opportunity to give their side.

Depending on what they offer/say you should escalate when able and Paypal will ask you to return the item via a tracked means to Ebuyer.

You will need to send it properly tracked, don't skimp on postage and use Signed For. Use a carrier that will have online tracking showing delivery. Keep your postage receipt.

m0bov

Can't see anything in the OPs post about Paypal (its Ebuyer, not ebay). So I would contact your card providor about a chargeback. Did you use a credit card? Or, send a letter before action and give them 7 days to respond or you will start small claims court. Someone has stitched you up!

Spank

m0bov wrote: »

Can't see anything in the OPs post about Paypal (its Ebuyer, not ebay). So I would contact your card providor about a chargeback. Did you use a credit card? Or, send a letter before action and give them 7 days to respond or you will start small claims court. Someone has stitched you up!

Should've gone to specsavers, says PayPal end of the 2nd line

theonlywayisup

RockInABox wrote: »

I've been using Ebuyer for over 11 years and never had a problem until now.

2 weeks ago (24/9/16) I purchased a refurb'd laptop from Ebuyer with free delivery using paypal.
A parcel arrived on Friday (30/9/16) delivered by Yodel.

m0bov wrote: »

Can't see anything in the OPs post about Paypal (its Ebuyer, not ebay).

Yes, I know it's Ebuyer, I didn't think it was Ebay, not sure why you'd think I was mistaken. And has been pointed out above, Paypal is indeed in the OP.

pappa_golf

was it a rock or a nice thin slate?

m0bov

Since it was paypal (missed that), have you opened a case yet?

pappa_golf

when they opened the case ,, they found

RockInABox

m0bov wrote: »

Since it was paypal (missed that), have you opened a case yet?

Yes, opened a case yesterday.

fleshandbone

I found a shark in my new car

pappa_golf

I once found a baby elephant