📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Faulty microwave Currys

Hi
I bought a microwave oven at the end of July online from Currys. We didn't install it for about a month and when we did we discovered the LCD display was faulty. When I contacted customer services they said that because it was over 30 days they would not replace it (which I wanted as it arrived faulty) and would only repair it. I had to leave it as it was our only means of cooking at the time.
Now about a month later I turned it on this morning to find it doesn't work! I turned it to the microwave function, it came on and the turntable went round but it did not heat. It then wouldn't stop turning and even when I turned the dial to the off position it was still going around! I tried it again later and it sparked from the inside.
I wouldn't consider that to be safe and don't think I should have to accept a repair on that. We have had it for less than 3 months and been using it for even less.
Can anyone give me some advise on my rights before I contact them?
Thanks!

Comments

  • mije1983
    mije1983 Posts: 3,665 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Name Dropper
    They are entitled to have an opportunity to repair it if that's what they wish. You can request a refund or a replacement but they may well (probably will) say no.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.5K Banking & Borrowing
  • 252.9K Reduce Debt & Boost Income
  • 453.3K Spending & Discounts
  • 243.5K Work, Benefits & Business
  • 598.2K Mortgages, Homes & Bills
  • 176.7K Life & Family
  • 256.6K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.