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Consumer rights...sofology help please
Ok Long story short I purchased 2 sofas in March from sofology over the telephone. (Distance selling as I never physically saw the items). It was financed in 0% by V12. After some time and more so the reason why being that the 2 sofas were in swore are rooms, I didn't notice until 5 months after purchase when I moved house…
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limobroker.co.uk
Hello All, Need some advice on my recent dealing with limobroker.co.uk. In May I called them up to ask if they could do an open dated booking for a 2 hour London trip in a limo which me and my friends could give as a gift to our friends on their anniversary. Their salesman said they could do this and also promised that he…
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Tablet repair
Hi, I purchased a Tablet online (Co OP electrical) two years ago. Its a good one and it has been a great tablet. Until a couple of months ago it started to go wrong. The battery started draining extremely fast and then just shutting down at 15%. It also developed a yellowing on the screen. The yellow covers approx 75% of…
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Copyright Violation. Any Solicitors suggest where we can get help?
Hi all My Brother in Law runs a small building business. It's not a big business, just him and a young apprentice labourer. A couple of years ago they were approached by a local guy who offered to build a website for them for £500. Indeed, the local guy built a brilliant website for him and he paid the £500. Now, the other…
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Debit Card Payment Taken Twice - What Are My Rights?
Background - daughter had to have medical treatment whilst on holiday in Greece and paid by HSBC debit card approx £108 but has now received bank statement and the charge has been debited twice. She went to the HSBC branch nearest to her uni and was told she had to contact the Greek medical centre to ask for refund. She…
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Refused outbound postage refund
Hi all, I've placed a couple of orders online recently and realised that according to the consumer contracts regulations legislation I'm entitled to my outbound postage back if the whole order is returned. One order was with Topman and they are refusing to give my £4.00 for postage back. I know I am not entitled to the…
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Curious - what were my rights here?
Hi all, Me, my husband and my 5 year old booked to go to a bowling alley last week. When we turned up, the place was a hellhole, but we thought, ho-hum! We're here, let's just get on with it. We paid up, and went to start our game, but the lane we were on didn't work (and looked like it hadn't for a good long while). When…
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Car model recall
We received a letter stating that our car is part of a mass recall of vehicles that have airbags issues. The car is a Honday CRV They said that this is just a notification so we don't have to do anything about it yet as they are getting all the replacement parts ready; this might take a lot of time as it has been several…
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Fitted vinyl flooring problems
We had moduleo vinyl flooring fitted just over 1 year ago and have had the fitters back 6 times since fitting to re-stick parts. These are in different places each time and has compromised the finish. There are also gaps opening up between the vinyl panels. The fitter is now claiming the house and floor is moving, and is…
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Just Answer UK
Hello, I'm really stressed out. I was looking for advice and stumbled across a page called JustAnswer UK. I didn't realize that I had actually registered. It appeared like a forum on which I was going to ask a question. Little did I know it was a payment subscription site whereby you ask an expert a question. Immediately…
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PS4 Fifa 17 Offer
I bought a PS4 with Fifa 17 Free 4 day offer last week BuyPS4 500GB Blu-Ray console (Black C Chassis)_500GB £149.00 £100 pound off for 4 days and get Fifa 17 free bought it on there website paid by credit card all went thought and the following morning i get an email off them saying: Dear Mr Hamer, We're sorry, but we're…
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Distance selling queries.
So I ordered some spare parts for a bike 3 weeks ago. Long story short, unless I have them by Friday they're useless. I am still waiting despite all spare parts allegedly being delivered in 7-10 working days in bold. So most people would presume 3 weeks is adequate? I know presume makes an .,/- out of me however. I called…
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Aditus
I checked my bank account today and saw I had a nice £40 DD charged by Aditus. I did a little research turns out some magazine trials I took out a few months ago were offered by them ( I cancelled all the trials so I did one thing right). I've had severe depression for a most of this year and with that a tendency to not…
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New car; no delivery date! What are my rights?
I am hoping you can kindly offer me some advise, please! Monday of last week (the 26th of September), I signed an order for a brand new (already built) Ford Fiesta ST-2 with some extras (on PCP). I spoke to the my local dealer on Sunday of last week, and came back for a deeper discussion on Monday in which I learnt that…
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Furniture company refusing to replace
Hi there, Recently bought a new three-piece suite that has shown up in the correct colour, but without some distinct black piping that had drawn me to it in all the material that I was given prior to purchasing. I still have the emails with the example images of what the couch should have looked like, and me stating that…
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Faulty Caravan - Refund refused
Hi there, Looking for some advice on consumer rights if possible. We purchased a second hand wheelchair accessible caravan from a company in August and have had multiple faults with it since then. We've only been able to use it on three occasions since and have had major faults with it every time. They have repaired the…
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Amazon Marketplace
Hi, I bought something on amazon which came from one of their marketplace sellers, it was listed as a USB Blu-Ray burner. When it came it turns out that it was only a Blu-Ray reader. The picture and description both said that it was a blu-ray burner and only far down in the specifications did it say Blu-ray reader. Now…
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Appliance warrantee expired and discovered a problem! :/
Hello, can anyone help. I bought an appliance last September. Discovered a problem with it (nothing serious, but it needs fixing - seal is coming away). Went to get my warrantee paperwork out and realised it expired almost a month ago, to the day!! :cry: My question is this? I purchased it on a Post Office credit card…
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Distance selling query
Bought bulky item last week Thursday online. Next day I receive email saying there's 10% off all items from the 1st Oct. contact supplier feeling slightly annoyed and ask whether they'd be prepared to cancel order and I'll reorder with discount or just knock it off. Item is due for delivery this Wednesday. Was told that…
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Phone damage due to broken phone holder
Hey guys, I was using a phone holder mount on my road bike, when a part failed (sheared straight through) which really shouldn't have. As a result, the phone and holding section fell and damaged the phone. I contacted the seller, who offered me a prompt refund for the mount, but is this a gesture of good faith or do I have…
