New car; no delivery date! What are my rights?

keldar89

I am hoping you can kindly offer me some advise, please!

Monday of last week (the 26th of September), I signed an order for a brand new (already built) Ford Fiesta ST-2 with some extras (on PCP). I spoke to the my local dealer on Sunday of last week, and came back for a deeper discussion on Monday in which I learnt that one of the dealer’s partner networks had an ST-2 in stock which was in Southampton (they are quite sought after cars, hence difficult to get ahold of unless built which has has a 12-week lead time). This resulted in me proceeding with the order. So not local, but one was built and could be delivered. While the delivery was outstanding, I could use my car and hand it in when collecting my new car.

I am part-exchanging my current car which already has some finance outstanding which they have dissolved into my new deal for the Fiesta ST-2 (similarly a PCP deal) and will pay the settlement figure.

There were a couple of defects on my car which I agreed to fix before handing it back since they said it would take a week or so to get the ST-2 to themselves. I was originally told *today* (Monday the 3rd of October) but I reminded the salesman that I would need to get the defects fixed with the last one being done tomorrow. So we agreed Wednesday (he suggested Monday might be a little tight anyway).

I rang him on Saturday to confirm that Wednesday is still going ahead when I was met with “we are trying to arrange transport to get the car to us in time for then.” OK I thought… he’d ring me Monday morning to let me know the outcome. This morning comes… nothing. I ring him just after midday and the reason he hadn’t rang me yet was because no update but he is due to find out between 3pm and 4pm and will let me know. at 4:49pm I have a phone call “Still haven’t heard anything so Wednesday is too short notice I’m afraid and you won’t be getting the car then.” So when? “I should have a clearer answer in the next day or two.” So Wednesday afternoon will be the day I will find out, after it should have been delivered.

I’m extremely angry. I may be sounding impatient, but the car is ready and just needs to be transported here. I have no idea on delivery date, and I am completely in the dark as far as I am concerned. I do not want to cancel the order (and not sure what rights I have) but the first payment is due at the end of October. I need my current car finance settled before then so I do not have two end of month payments and I am essentially paying for something I do not have.

What are my rights to demand the car be here by the weekend? I sent a politely worded email to that effect. But the more I think about it, the angrier I get and that is when I usually send stronger worded emails. Failing that, what are the rights to demand my money back (deposit included) and cancel the finance deal if I do not hear back within a reasonable amount of time (which, I would guess, would be around two weeks time).

I just want my new car! Any advice what I can say to the dealer? All advice is appreciated.

vuvuzela

Getting 'extremely angry' at a slight delay of possibly a couple of days seems to me to be quite unreasonable on your part. You have no rights to 'demand the car be here by the weekend'. You can request politely, which may get a better response.

Oakdene

As its a new car then there may have been as issue with the dealer transfer between dealerships as they will have had to go through & arrange for a consignment credit to be raised by Ford & then have the consignment re-issued to them....their hands will be tied until the credit is issued & the consignment note is re-issued. Its not as simple as the dealership paying the other dealership for it...

pinkshoes

It is only the 4th October, and if your first payment isn't until the end of October, so plenty of time...

I would suggest taking a deep breath and being patient. It wasn't even due in until TOMORROW, so we are only talking a few days.

Certainly not something to get bothered over, let alone extremely angry!

philatio

its a couple of days late

CHILL OUT

pulliptears

We had a similar issue end of August. We'd ordered new car and were promised it was at the Port. 2 weeks later they admitted that actually, it wasn't.
In our case it was sorted very fairly, the dealership ordered a 66 plate at the same cost as a 16 and loaned us the same model until our car arrived.

Remember you catch more flies with honey and all that, be understanding, see if they can't loan you a car until yours arrives so you can sort out your existing one.

forgotmyname

The cooler weather is playing havoc with the paint drying.

arcon5

Anger
Management

Your over reacting!! Well and truly. And by the sounds of it being a massive
Pita

Zandoni

You have every right to be annoyed. Being the supicious type I'd wonder if it was having a little bit of bodywork done.