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Faulty Acer laptop
In February 2013 I purchased an Acer laptop from Acerdirect for over £1000. 3 Weeks after I received it the laptop completely failed, being unable to boot as it could not see any bootable device. Acer fixed it by replacing the hard drive and reinstalling windows 8. The same happened again in May 2013 was again fixed by…
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Paid twice, help!
Afternoon all, I've just been into our local Tesco to the Pharmacy to collect hubby's prescription that he left in last night. The cashier said he hadn't paid ( he usually pays when he drops it off but not always) so I paid by debit card. *They usually write paid or to pay on top of the prescription - today's was blank.…
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Restaurant booking
Hi My partner and I should have been attending his works Christmas party on Saturday night. It is held in a restaurant and the price is £40 each. We paid a deposit of £10 each and the remainder a couple of weeks ago. However my partner was taken into hospital on Saturday and is likely to still be in hospital on the day of…
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Very's Misleading Credit Approval Practice
Good day all, After numerous marketing email i received from Very, I decided to see what the fuss was all about so I decided to apply for a credit account with them. The account was applied for on the 30th of Oct which was successful and was accompanied with a welcome email, all my account details included. On the 23rd of…
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Can I return this?
My son bought a Turtlebeach headset from Argos on 04/05/14 and the mic stopped working at the weekend - I noticed that the black plastic has come away slightly from the wires in two places (where it goes into the control switch box and where it goes into the headphones) I'm not 100% sure that this has caused the problem as…
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Was I in the right? Or just being tight?
Hello everyone, On friday I went to the body shop, and spent £30 to get a 'free' gift that I had planned to give to my brother for yule. I bought products that I would of bought and use, plus there was 40% off a lot of products as well. However, I spent £30.30 and all was fine until I got outside the shop and looked at my…
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Basic Rate Contact Numbers For Companies Now A Legal Requirement
If you have ever felt put out by companies refusing to give out a standard landline number as an alternative means to contact them, especially from a mobile phone, you will be pleased to know that in June a new law on Consumer Rights now requires most companies to provide a basic rate number as a means of contact, in…
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Ticketweb - charging for printing your own tickets
does anyone know if this is actually legal? So you buy tickets which include a £3.12 fee and then you have to print your tickets which they also charge £1.85 for.
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Replacement with no receipt or product?
So I was driving to work this morning in light rain and the drivers side windscreen wiper came off on the motorway. Obviously I couldn't stop to get it so continued to work, thankfully only a couple of minutes away. I bought this windscreen wiper and paid for fitting from Halfords around six months ago, however, I don't…
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What is a reasonable amount of time for a repair
Hello, i'm not sure if I have posted this in the right section, but I wanted some advise, I have a 11 month old induction hob which is showing a error code, it will not work, I contacted the manufactures on Monday 17th November they wasn't much help they didn't know the error code showing on my hob and said it was a fault…
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My rights returning dangerous faulty product to Tesco
Hi all, Two weeks ago I bought an in car dvd player with two screens from Tesco. Today, during just the third use, whilst driving along, the screen in front of my nearly two year old started smoking. Needless to say, a panicked stop on a country lane ensued and I will be returning the product tomorrow. What are my rights?…
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Misrepresentation Act 1967
Hi, I am in a bit of a tricky situation. I have signed a membership of an association based on misrepresentation and trying to get the agreement rescissioned basing it on Misrepresentation Act 1967, but the claimant that has filed a claim in small claims court states that the act only covers consumers and not professionals…
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torn sofa
Hello, I'm not the most intelligent of people... I bought a sofa and a chair from a store on the south coast On arrival the sofa had a tear on the side. I bought it to their attention and he said he'd get a replacement part delivered in two weeks. They didn't have the chair and said it was on another vehicle to be…
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Am I entitled to a refund/repair
Hi folks Looking for a bit of knowledge if possible please :) My 2yr 3mth old Samsung fridge broke 3 months after the warranty expired! Gutted! It's a lovely fridge and looks new. The freezer still works, but the cold air isn't circulating and doesn't cool the fridge properly. So, looking to save some money I called in an…
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Item lost in transit?!?
I bought two headphones from Currys not long ago and when it arrived, I only recieved one of them. I spoke to Currys and they said they'll do some investigation and get back to me. They reported it lost in transit. The parcel wasn't tampered and it was perfectly fine. When I checked the parcel the weight said 1kg and the…
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Chargebacks
After reading on here about Chargebacks I applied for a Chargeback to my MasterCard company for an item I had not received. I have never done this before. It came back refused. My MasterCard company contacted me and invited me to provide more details with a deadline until when the refusal could be challenged. My question…
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How to find your 'Local' high court, for negligence ?
i'm asking in behalf of a friend. For clinical negligence, (medical) are there many high courts for negligence in the uk ? Where is a list of them ? (i mean high courts) to submit this through court, how do you find your local high court that this would go through, (nearest to your home address)? it has to be one that…
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Refund at Argos and Currys: will they give me a gift card?
Hi, I am in possess of two reloadable cards with Argos and Currys. I have to buy some presents for Christmas and I am considering to use these cards. But what happens in case I decide to ask for refund? Will the refund the money issuing a gift card? It is not clear from the return policy of bith Argos and Currys if the…
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Retailer refused to give refund for faulty item, what I can do?
on 10 nov 14, I bought mobile phone battery for £10 from a shop and paid in cash, retailer told me that this is an original battery but later on I discovered battery is faulty and was not working at all, I phoned shop straight away and guy advised me to bring battery back in shop so he can test it. After 13 days I went…
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Tesco Kitchen
Hi, I wonder if anyone can help. We ordered a new kitchen to be fitted via Tesco's, this was subcontracted to Mark 2 Kitchens. We agreed the price and paid a £1600 deposit on 22nd October. The date for installation was agreed to be on 24th November. However, Mark 2 notified us on the 10th November that there was an issue…
