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Tefal Iron broken after 2 years... what can I do?
Hello everyone - hope someone can help with this... My mum bought me an iron from Debenhams.com in November 2012. It's just stopped working completely, and I've had to buy another one. I've checked the Tefal guarantee and it is only valid for 1 year after purchase, but I'm wondering if I have a chance of getting anything…
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Buying A Macbook online from the USA
I am thinking about buying a macbook online from an American website such as Walmart. It is cheaper than the exact same model in the UK. What I would like to know is would this purchase have any implications on my statutory rights around its warentee? And also would I be charged import fees? In short would I be saving much…
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Sofaworks wrong order, won't refund!
I was wondering if somebody could advise me? In short, I ordered a footstool from Sofaworks, it was a special order as it was to have white stitching, when I went to collect the product and paid for it, I discovered it had grey stitching, I informed staff and refused the product, after a 10 day wait and several phone calls…
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Worthwhile Complaint?
I'm wanting advice on whether I should pursue my complaint further, and if so, where can I complain to. I purchased a new kitchen from Wren in september 2013. Initially, their designers measured the kitchen wrongly, and therefore the delivered goods didn't fit and had to be replaced, bearing in mind it had already been 10…
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Technical oversight - were we in the wrong?
Hi All, My Girlfriend and I could really use some help with a dispute with a company who shall remain anon. I'd like to hear some outside opinions as obviously we're too emotionally involved in the situation to be unbiased. I'll try to remain as brief as possible: A few months ago we obtained a quote to have a new front…
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Who's fault after boiler leak ?
Hi All Would appreciate some advice if anyone has it. We have an annual boiler maintenance contract with one of the major suppliers Home Energy Services. Our boiler developed a fault and required a new part that was not covered by the contract. We agreed to pay the additional costs of the the part and fitting. The part was…
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Refund from furnitureuk.co.uk
Hello, Really need some help with this and also to let people know to avoid this company. Ordered some bedroom furniture on the 23rd Sept 2014 from furnitureuk.co.uk and it stated 14 working days. This came and went so contacted them by email and was told their was a delay, this came and went without any contact from them.…
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virgin mobile
hi not sure if I've put this in the correct section but had a letter from virgin mobile today saying that they are changing there billing date. basically you used to pay for what you had used so for October usage I pay in novemeber. todays letter stated that they are now going to make you pay in advance and so in December…
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Non delivery of parcel from SPORTSDIRECT - HELP
Hi, I placed an order with sportsdirect for a pair of trainers - i placed this order on the 28th October 2014, however after waiting 3 weeks i contacted sportsdirect via their website asking whether they could tell me when my goods were due to be delivered. They emailed back a link to track my parcel. I opened the link and…
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DFS Sofa Cancellation
Hi, I am not sure if this is in the right forum or if anyone can even help but thought I would give it a go. 2 weeks ago today me and my partner ordered a new sofa on finance with DFS, however the house we were supposed to move into today fell through yesterday. We are both living with parents therefore have no where we…
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need help writing a letter of complaint to marks and spencer
Hi everyone, forgive me if I have not posted in the correct place but I was unsure of the correct section. I bought a bottle of wine from marks and spencer last week. It wasn't a cheap bottle, was £13. When I came to opeb it the cork just broke in two, and I had to force the bottom half of the cork in to the bottle. I…
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help needed with bank
I am not sure if this is the correct place but i have a question. My mother who is 80, has mislaid her debit card. she has no id such as a driving license or passport, only her bus pass with a photo on. She cannot get any money out of her account because she dosent have the official id requested and they say as its a chip…
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Brand new Galaxy Note 4 smoking
My 3 week old Galaxy Note 4 has literally gone up in smoke. I came home from work and plugged it into the fast charger they supply and 10 seconds or so later my wife a I smelt burning. We noticed smoke coming from the charging port of the Note 4 and I immediately pulled the charging lead out and gone a nasty burn on my…
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Washing Machine troubles, catalogue
I'm going to make this as short as possible, as it's giving me a headache today. It's a very long story, but I can't tell it again, not the way I have been. Here goes; In February, we purchased a washer for 420 quid, from my Gf's catalogue, In the second week, it stopped half way through a wash and took a few goes at…
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Ever wondered what happens to your Yodel parcels?
Seems about right http://www.gloucestercitizen.co.uk/Gloucester-mum-stole-parcels-meant-delivering/story-24575723-detail/story.html
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Can I get some help?
Okay 7 months ago I had a shed made for me by a family run company who specialise in making all things wooden. It wasn't cheap but I wanted something built to last, I asked it be water tight as this was the most important to me and were assured it was water tight. Forward the first lot of bad weather we had this year and…
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Very.co.uk product faulty after 13 months of almost no use
I recently contacted Very.co.uk regarding a butterfly table and chairs set that I purchased from them in August 2013 - this table is designed to be folded up and tucked away and has had very little use during the past year (perhaps 4 occasions of using all 4 chairs). In Sept 2014 one of the chair slats snapped in half,…
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Damaged to dishwasher - 2 Months old
Hi, Looking for some advice please. I have an AEG dishwasher and its 2 months old. We have a 2yr warranty with it for parts and labour. We have used this dishwasher around 3/4 times a week so its been used a maximum of 30 times in all. Now there is 2 cracks on either side on the power button which is located inside the…
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PLEASE HELP!!! - PAYPAL & My Rights?!...
