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Shoddy fitting and poor CS
I paid £900 for a brand new front door from a well-known company. In amongst the price was the measuring & fitting, plus furniture such as letterbox, split-spindle security handle and security chain. The door arrived minus a chain. It was fitted and looked great. Couple of days later my son opened the door from the…
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item now cost less do i get a refund for the difference
I bought a fridge freezer in May 2014, have had an issue and LG has agreed to replace it with a new one, the exact same model. Have gone to the retailer where i bought the 1st one from with a letter from LG, and i have ordered the exact same model from the retailer, HOWEVER the model is now £60 less than i paid for it, my…
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Word of warning people stay away from DFS
Hi I had a sofa delivered with several faults I realise now I shouldn't have let the guy leave the sofa however I wasn't thinking straight. Originally I'd have been happy with a replacement however now i never want to deal with this these people. I rang them straight away to be told their repair guy needs to come out when…
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Shoes fallen apart
At the beginning of September this year I bought a pair of boots in Stead and Simpson. I've worn them maybe 3-4 times a week since then and yesterday I've noticed that they have both come apart at the heel. I don't have the receipt but they were new into the store in September so I was wondering if I've got any rights with…
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M&S refund policy
Hi everyone, I just wanted to know if I can take back a jacket that my brother didn't want in the end. I got it back in 25th sep 2014 online. I looked on the official website and it's saying that they have extended there returns till Jan 2015. Does that mean that I will get my money back if i take it in (to store)? It's…
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New shoes worn indoors, too tight and sole worn off!?
Hi all, Looking for advice. I just bought a pair of shoes from Dune for about 70 pounds for a dinner event I had tonight. I wore my normal shoes and put the new heels on once we were inside the venue on a carpeted area. Stood around about 30 minutes, took stairs up to the dinner venue and took them off, put them away and…
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Parcelfarce vs samsung!
As my username suggests, I hate big companies. Why? Because they try to find every inconceivable way to try and rip you off after they get your money. I have faught many battles, but alas won none :( My current battle is between Samsung and Parcelforce, this is my story. So it has been two years since I got my iPhone and…
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Need help. Item bought in store but not received just offered a refund
Hello first time poster here. I purchased two products from store to be delivered to the store and was told they would be in on Tuesday, so popped in store and was told they do not have them on Tuesday. Today had a phone call to say they are not coming and I can have a refund. My question is if I have fully paid for the…
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What are my consumer rights!! Urgent help
Ok I'm new to this forum. I searched the Internet for help and this forum appeared. Two days ago I ordered, from Argos a camera (£450) and a camera case (£40). My parcel arrived promptly, as I excepted by the Next Day Delivery. When I opened my parcel I only found the camera case and not the camera I also bought with it.…
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New oven broke
HI We purchased a fan assisted oven from Argos, made and delivered by Indesit, It was June we fitted it straight in the spot of the old one. On Sunday OH turned it on and it di not come on, so he turned it off and tried it again and it came on. Last night I cooked a couple of chicken breasts, and about 10.30 turned it on…
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Electrical item broken within warranty but can't get anywhere!
Hi I was just wondering if anyone could help me with a problem I am having with a broken electrical item which is still under warranty: In January 2014 I purchased a Kobo e-reader from the WHSmith website. This came with a year long manufacturers warranty. Nine months later (October 2014), it stopped working through no…
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Green Deal - I have booked an assessment, can I get out of it?
I was cold-called a few days ago about the government's Green Deal. I had heard of it before so I knew it was genuine. I was told I needed to have a home assessment done and would have to pay £179 on the day of the assessment, which I agreed to. After I put the phone down I decided to check to see if this was a standard…
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tesco
Hi, I purchased a new hudl from tesco and it went wrong so I took it back and exchanged it for a new one with 12 month warranty, after 7 months the new one stopped working properly and I called tesco and explained what the problem was and they said all they can offer me was a second hand one that had been refurbished, I…
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Seemingly Silly Question On Warranties
I have this fan, that was ordered off of Amazon. No warranty was explicitly stated and it has been 4 months now that I have had this fan, it has begun to break, barely switching on. Now this is beyond Amazons 30 day return policy (This I assume little can be done at this point) and I'm being told from what I consider…
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Expensive Boots - knackered soles
Two years ago I bought an expensive (for me) pair of boots from Dune in a House of Fraser store. I didn't wear them that much when I had them as was on mat leave but last winter wore them to work so maybe 2-3 times a week. Not heavy wear walk to bus stop in office kind of thing. The leather is absolutely perfect on them…
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Postage for a faulty item?
Hello everyone. Last year, for Xmas, my Father bought me a tablet. Unfortunately, last week the tablet failed and refused to turn on. Today, I rang the company and they said that I should send it back to them and they'd investigate. Do I have to pay for this? It seems a little unfair that I should pay what will be quite a…
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British Gas Verbal Agreement
Since I moved into my new house in August I have been trying to set up an account with British Gas but it has been a nightmare and my original meter reading had been lost. The complaints department have been involved to try and resolve this but the account of the previous owner was a business account and the complaints…
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Small claims court.
Hi all I was wondering if somebody could advise me, I have been locked in a dispute with the council since April regarding liability of council tax on a property I used to rent. I do not own the property but the landlord has stated to the council that as I am under a 20 year lease I am liable whilst the property is empty,…
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Is it bad review illegal?
Hi! I've wrote a bad review onlie for a recruitment agency which my wife wasn't satisfied because they treated her wrong. Few weeks later, the agency owner called me and told me that he will call a police because I slander her agency and this is illegal. I just wrote my opinion and I think I have a right to my opinion.…
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Complained of pre-existing phone fault 2 hours after guarantee ended
I bought a smartphone (£450) from an online retailer in November 2013. In August 2014 it developed a fault with the camera (small dark dot appeared when taking photos against light background). It only just occurred to me that I could complain to the retailer, which I did - but bizarrely just 2 hours after the 1 year…
