What are my consumer rights!! Urgent help

Science_apart

Ok I'm new to this forum. I searched the Internet for help and this forum appeared.

Two days ago I ordered, from Argos a camera (£450) and a camera case (£40). My parcel arrived promptly, as I excepted by the Next Day Delivery. When I opened my parcel I only found the camera case and not the camera I also bought with it. My first instinct was there was another parcel but I checked but there wasnt.

Before I email Argos, what should I except as a response from them??

Thanks

Hedgehog99

Did Argos definitely say they would send the two together? Are they shipping your camera direct from the manufacturer?

Assuming no sign of tampering (i.e. you're sure camera hasn't been removed en route to you), is there a weight stated on the postage label? If the weight is less than it would have been with the camera, looks like they are sending you two separate parcels.

Is there an order tracker or does your confirmation email say they may ship separately?

unholyangel

As above, is there anything indicating that the camera should have been included? Whats on the invoice in the box?

wiogs

Should the goods not have arrived yesterday if you ordered two days ago and expected/agreed to next day delivery?

unholyangel

wiogs wrote: »

Should the goods not have arrived yesterday if you ordered two days ago and expected/agreed to next day delivery?

Perhaps ordered after a certain time? Most have a cut off for next day delivery.

wiogs

unholyangel wrote: »

Perhaps ordered after a certain time? Most have a cut off for next day delivery.

Possibly, more info required from the OP to a number of questions.

Science_apart

unholyangel wrote: »

Perhaps ordered after a certain time? Most have a cut off for next day delivery.

I ordered it in the same basket and in the parcel the receipt said I paid for both
What should I do

arcon5

Science_apart wrote: »

I ordered it in the same basket and in the parcel the receipt said I paid for both
What should I do

Phone Argos

Master_Blaster

Science_apart wrote: »

I ordered it in the same basket and in the parcel the receipt said I paid for both
What should I do

Does it mention the camera is included?

wiogs

Science_apart wrote: »

I ordered it in the same basket and in the parcel the receipt said I paid for both
What should I do

What did the delivery note say?

Science_apart

wiogs wrote: »

What did the delivery note say?

Master_Blaster wrote: »

Does it mention the camera is included?

Yes the receipt says both was ordered
Someone said I should contact Argos. I'll email but my question is what to except? I don't want to get mugged.