What are my consumer rights!! Urgent help

DavidEdge

Argos will deal with you in the correct manner, the only issue here is the thought of something going wrong. Argos will have there own tracking and delivery system so it will be resolved in a jiffy

I would guess that all it took was one phone call

wealdroam

Science_apart wrote: »

there phone number is an 0845 and it costs money that why I wanted to email.

What??

You've just spent nearly £500 on photographic equipment and you are querying the cost of a phone call?

Anyway, you have already been told that the number to call is not an 0845 number.

Email is not the way to progress this issue.
Get on the phone now if you have not already done so.

pinkshoes

Science_apart wrote: »

What could be the possible outcome of this ? The reason why I'm on this forum is I wanted to know my consumer rights!

Your consumer rights are to have the items you have paid for...

Your outcomes are various.

Argos might say "oh yes, it has been sent in a separate parcel", in whcih case, no problems.

Or if they assume it was in the parcel, and there was no sign of tampering, then you will perhaps need to involve the police, as someone at Argos' end might have pocketed it...

Until you phone Argos and DISCUSS it with them, there is not a lot that people can help you with.

If they deny any involvement in it going missing, THEN you will need some more help.

[Deleted User]

I'm certain this thread is just a wind-up.

sheramber

Is there a camera selling for £450 on thenArgos website?

halibut2209

Yes there is

http://www.argos.co.uk/static/Product/partNumber/1442791.htm

Plenty more in that range as well

societys_child

It'd help to know if the package was big enough to have held both items, if it was, what occupied the space where the camera could have/ should have/ may have been?

Master_Blaster

Moneyineptitude wrote: »

I'm certain this thread is just a wind-up.

Me too, is anyone really that stupid? He is probably the sort who will be back reporting an outrageous compensation offer from Argos.

RuthnJasper

Moneyineptitude wrote: »

I'm certain this thread is just a wind-up.

Not sure myself, but there was a very similar one not long ago in which the customer said that their 14 or 15 year old brother signed for the parcel without checking it and the box was empty.

I don't know what happened to that one in the end, as I gave up following the witless saga. If this one is genuine though, then I am sorry for the OP and hope he gets it sorted before long.

Science_apart

RuthnJasper wrote: »

Not sure myself, but there was a very similar one not long ago in which the customer said that their 14 or 15 year old brother signed for the parcel without checking it and the box was empty.

I don't know what happened to that one in the end, as I gave up following the witless saga. If this one is genuine though, then I am sorry for the OP and hope he gets it sorted before long.

I called them and they said they'll lodge an investigation which will take 24-48hours. They'll reply by email or call