What are my consumer rights!! Urgent help

wiogs

What does the delivery note say, not the receipt.

Was there any indication that the camera should have been in the box with the case?

visidigi

Science_apart wrote: »

Yes the receipt says both was ordered
Someone said I should contact Argos. I'll email but my question is what to except? I don't want to get mugged.

What do you mean mugged? Why come to a forum and ask what they should do when you havent even called them?

Ring them first (email is the next approach if phone fails) - get the ball rolling - the longer after delivery you get in touch with them the less likely your case has merit.

Science_apart

visidigi wrote: »

What do you mean mugged? Why come to a forum and ask what they should do when you havent even called them?

Ring them first (email is the next approach if phone fails) - get the ball rolling - the longer after delivery you get in touch with them the less likely your case has merit.

there phone number is an 0845 and it costs money that why I wanted to email. Anyway I'll call them tomorrow when their line is open.
What could be the possible outcome of this ? The reason why I'm on this forum is I wanted to know my consumer rights!

Jakg

Science_apart wrote: »

there phone number is an 0845 and it costs money that why I wanted to email. Anyway I'll call them tomorrow when their line is open.
What could be the possible outcome of this ? The reason why I'm on this forum is I wanted to know my consumer rights!

Your rights are to get the product you paid for - but you'll need to prove that you only received one item.

The quicker you contact Argos, the more likely it is it'll get sorted out.

Also, use http://www.saynoto0870.com/ to find a cheaper phone number.

wiogs

Did the box/delivery note indicate that both items should have been delivered?

You need to ascertain what should have happened and then what did happen.

Do you have email confirmation of your order? Does it mention anything about dispatch items and/or a delay?

Your consumer rights are the same as anyone elses but you need to be clear as to what has happened.

Science_apart

Thanks for your reply



Yes have email confirm of BOTH ITEMS

Yes it says both will be delivered yesterday

How can you prove such that I only recieved both? There's no weigh on the parcel?! I'm not going to record myself opening it??

wiogs

Science_apart wrote: »

Thanks for your reply



Yes have email confirm of BOTH ITEMS

Yes it says both will be delivered yesterday

How can you prove such that I only recieved both? There's no weigh on the parcel?! I'm not going to record myself opening it??

Have you not already opened it so you wouldn't be able to record yourself opening it?

What does the delivery note say?

EDIT - the parcel arrived yesterday and you waited till after 4pm today to think about possibly doing something about this delivery?

Master_Blaster

Science_apart wrote: »

Thanks for your reply



Yes have email confirm of BOTH ITEMS

Yes it says both will be delivered yesterday

How can you prove such that I only recieved both? There's no weigh on the parcel?! I'm not going to record myself opening it??

Do you not think it is going to look suspicious waiting so long to contact them? Most people would have been straight on the phone.

mattyprice4004

Waiting days between opening the item and contacting them will look pretty suspicious.

wealdroam

OP, why are you refusing to tell us what the delivery note says?

Again... does the delivery note say one item included, or two items included?

A simple question which you have yet to answer.