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Damages Must Be Paid For
We sometimes see a sign in shops "Damages must be paid for". What are our legal rights/obligations? For example, I am browsing in a store and i accidentally knock something on the floor and break it, or I feel ill and am sick over the sweet counter. Am I legally liable or does the shop's insurance cover this?
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Where to turn when company ignoring me
I recently ordered goods from an online retailer who advertises that you can get free delivery for orders over £25. My order came to over £30 so I have contacted them to get my delivery charge refunded but they are ignoring my emails, my phone calls and my contact via their contact us page. Who can help me to take this…
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Humixhd recoder faulty from Currys. My rights.
I purchased a Humix 2000T hd recorder from Currys yesterday and in just one day I have found that the buttons are not always responsive as well as the machine completley freezing when in bbci player. I tried the remote and the front panel all to no avail I am not happy with this machine and am wondering if I have the right…
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Threatened with bailiffs for energy never used!
I went to my parents and had 2 letters there from First:Utility for overdue £114.60 for electricity. I've never used them, or ever had post go to my parents as I moved out 10 years ago. It was actually addressed to number 5, not number 1 in my parents street (Parents live at number 1). The neighbours who we know, kindly…
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What are my rights to salvaging a car
Our 3 year old car was classed as a write off by the insurance engineer and we were told it wasn't salvageable by 3 different people. We stated we really wanted to keep the car and have it repaired if possible but were told that the chassis had shifted and it could never be repaired. Today we received a letter off the…
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Is Money Saving Expert is acting fraudulently?
MSE has no way of contact - there is no online form, there is no email, there is no phone number. There is no way of contacting MSE if a 'third party' offer on MSE website fails to deliver the 'goods' - offer as advertised and the offer receiver points the problem back to MSE.
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Nutri Vitahar scam
Hi. I would like to hear from anyone,who,like me,has fallen for the scam by 'Nutri Vitahar',hair products. I saw an ad on Yahoo for this company,who are marketing products for thinning hair. The offer was a months trial for £2.99,and under t&c's,you must cancel within 14 days of receiving the trial offer,or you will be…
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Anyone able to offer some quick legal advice re small claims?
Hello - posting in the hope that someone will know the answer to this one. We're in dispute with a builder who has failed to complete our garage conversion. We are seeing whether we can negotiate money back from him without going to court but it's still very possible we'll be making a claim in the Small Claims Court. If we…
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Replacement couch
Can any one help me with some advice. We purchased scotch last January when we revived it the seat on one clutch was not right so the company sent out a repair man to rectify it. Them we had a white dust covering all over both units, this again was treated then it came back so we demanded a new suit. This was ok with the…
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Smeg Dishwasher smell 6 months old!
Hi folks Looking for a little advice on what to do with my faulty dishwasher. Bought online from Currys in April. A couple of months ago it started to give out a strong metal/burning smell at the end of the cycle. Contacted Currys and technician cam out. He said he didn't have time to wait through a cycle to smell the…
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TCB - Is it worth me taking further action?
Hi all, Looking for opinions/advice on a problem I have with Topcashback and if I have grounds to pursue them further! I have had an account with TCB for a year or so, no real issues, had a few small claims declined for no obvious reason but also had a few tracked and paid without complication so I was fairly happy with…
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Faulty microwave
HI All Hopefully I have posted this in the right forum, I purchased a microwave from Next 18 months or so ago, it has now gone faulty and I am unable to find the receipt, and I have looked on line at my bank statement and can't see payment for it on there. As it is faulty am I entitled to a refund, the store mentioned…
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New Beko fridge noisy
Hi all. I recently took out my perfectly working f/freezer (integrated), removed the existing cabinet & altered the space etc to allow fitting of my new Beko free standing frost free fridge freezer, i did this so that i can hand the old one down to my son for his new house & also to improve my kitchen cosmetically. I…
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Refusal to refund within 14 day cooling off period
Hi All, Bit of advice required So I purchased (Well my son actually, but thats another story) a game online from the sony playstation store, the purchase has been made however the content has not yet been downloaded. For reasons I will not bore you all with, I essentially changed my mind regarding this purchase and…
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Housing Units Manchester - 25% charge to cancel/amend an order? Help?!
Hi people, I've just come off the phone from a very heated discussion with the Manager of Housing Units in Manchester. They operate an "all under one roof" home furnishings department store which my wife and I visited last Sunday. We had gone to look at buying a sofa bed, but when we arrived we realised we had caught the…
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ASDA cancelled delivery without any notice (New member here)
They cancelled it less than 12 hours before delivery, didn't send email, SMS, phone call. I was waiting from 8-9, and only when the delivery man didn't arrive then I started to realise something weird. I am a student from overseas so don't have BT landline, ended up being hung over on phone from 38 minutes before credit…
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Car purchase - misrepresentation?
I paid over £18k for an ex-demo Mini 2 weeks ago, and was told during negotiations on 2 separate occasions that the car's new cost was "over £22k". When I got home having studied all the invoices and paperwork, there was nothing to support the salesman's claims as to the cost of the car. I contacted the salesman to request…
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Cold callers
My 80 year old father in law had a cold caller knock at his door, they tried to get him to have work done on his house that 'so' obviously did not need to be done. They charged him a fortune as well. Just before the work was carried out his wife died which is how his family found out about it. We have contacted the company…
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O2 uk and Bad advice
Hi peeps new member here, I was hoping that someone/s could help me with my problem or steer me in the right direction, i have been honest and complete to get the best advise. So from the top, -Im on a pay monthly contract with O2 uk. -Have been a customer for almost 8 years now. -The BB phone that i am referring to was…
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New washing machine came with wrong manual
I bought a new washing machine at Apollo 2000 , a few days later I realised the manual it came with was for a different model . so I rang the shop spoke to the manager , he said he'd contact Bosch and get them to send the right one out asap . ok great , but . . . a week passes - nothing , phone again , he says give it a…
