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10 months later - advised not paid
Hi there, I bought a jacket for a present last year (£200) for christmas from cotswold outdoors. The item was bought through their website and paid through paypal. I received a phone call three weeks ago telling me that for some reason paypal cancelled the payment (after they sent me the goods) and not because there was no…
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Fake Nikes and refunds
Hi all, My partner ordered a pair of Nike trainers for a friend's birthday. They arrived this morning from China.....even though the site she bought them from had a British domain name. The trainers appear to be fake (shoddily made). We're waiting to hear back from the site but aren't holding out much luck. Also, she paid…
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DFS re-delivered rejected sofa
I'd like to get your view on my consumer rights please. We ordered a sofa, two chairs and a footstool from DFS in August this year, bought on an 'in-store' credit agreement with Barclays Partner Finance. The first delivery was rejected as chairs and sofa were wet and damaged. DFS tried to arrange a re-delivery of the same…
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Hoover suction n/w can I take it back
Hi, I brought a Hoover from tesco in February, it's a zanussi model and its suction now has no power, can I take it back to tescos, I still have the receipt? Thanks for any advice
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Unable to return bed
Hi, I'd like some advice on the following. My parents have purchased a bed from Bensons for Beds with a 40 day guarantee to swap if it is not suitable. They have decided that it is not comfortable and would like to swap for a softer mattress. However they only ones available are considerably more expensive and they are…
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Do I have any chance of getting my money back?
Hi, I never usually buy online from websites I don't know or think are genuine but for some stupid reason I bought a dress from one a few weeks ago. I loved the dress and I stupidly thought it was an outlet site (the dress was from Coast) and paid around £70 I received the dress today from China and it looks nothing like…
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Banging pipes after new boiler
Hi, We bought our house in March and had major works before moving in in May. We had lots of electrical work and a new combi boiler and new radiators/heated towel rails throughout. The plumbing cost £3400. We did a test run of heating to check all radiators warmed up but due to time of year it then stayed off all summer.…
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Boiler failed 9 months after warranty
Hi all Just looking for some advice we had a glo worm boiler fitted with a 2 year manufacturers warranty low and behold the diverter valve has failed 9 months after this has finished. we have called our fitter out who can fix it which will be 300 pounds and he has advised we go back to the manufacturer just wondering if we…
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Vodafone insurance claim accepted but been given a different phone back !
I feel so annoyed right now. I have been a Vodafone customer for many years now I also have been paying for insurance for all those years. I recently made a claim that was accepted. I sent back my iphone 5 32 gig phone to be repaired due to water damage ( it got knocked into the toilet) I was told that it would be repaired…
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Gold Refiners
I need some urgent advice please. Last week I sent some jewellery to this company in a special delivery envelope they sent to me. However I got a call from them next day to be told the items I noted on the pack form were missing from the package and the only thing they found inside was a empty watch box and a single…
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High sleeper hassle
Quick Question. In July I bought a high sleeper bed, with under bed wardrobe (which fits this bed) and chest of drawers for my 7 year old son. This was bought as a set for £675.00 The company said they had the bed and drawers in stock and these could be delivered the next week - which turned out to be three weeks later.…
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Please post your small claims stories with private individual sales
Hi I'm trying to do some research for a case in the small claims court against a private individual. I've discovered that there is a lot out there about small claims against businesses, but not about private sellers where the laws are quite different. Anyone able to post their story and share what they learned, or wish…
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Sky Discount Code offer not honoured
I don't know if anyone else has had this experience, but it concerns the recent offer of a 50% discount on package PLUS a £50 Tesco/M&S Voucher or Mastercard prepaid credit. When I signed up using the code, I went to the page linked to on MSE, but was told that it could not be completed online and I would have to call the…
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Consumer rights
Can anybody tell me what my rights are !! I purchased 2 packs of out of date chilled scotch eggs from a large supermarket today, I was told by the customer service to go get 2 more packs and was given a refund, I asked to speak to a manager when he arrived he just apologised and asked me what I wanted from him he went on…
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Buying from TJC??
Bought a platinum chain from TJC on 28 April 2014. On 17 October 2014, I put it on (not for the first time) as I was running my finger around it, it came apart on my neck. Rang TJC, on their advice, returned it (signed for £6.95) for their repair team to look at with a letter asking for a refund. They returned it to me,…
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Repeat prescriptions
Hello My partner has a repeat prescription, which we collect at our local pharmacist which is connected to her surgery. We almost always order the day before, but it is rarely ready when they say it is. We asked for it yesterday and it is due for collection today. I'm not holding my breath. They're shut all weekend, and my…
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Sales of Goods Act
I purchased some boots online and received them on thursday, wore them on friday, they were fine, saturday, they were fine, and sunday, however by early evening they had started sagging down and pressing on my ankle, I rang up the company to return them under the Sales of goods act, as they were not as expected and they…
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Conflict with Amazon
My sister bought a new pushchair off of Amazon, although it wasn't sold by Amazon but a seller using their site to trade. After 3 weeks a wheel fell off and she lost the spindle and split pin so couldn't reattach the wheel. She emailed the seller and asked for a replacement wheel, after a week she had no reply so she…
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auto renewals
why do I have to opt out of auto renewing insurance,now tv home insurance when ive only bought eg twelve months insurance or one months programmes and wats my rights
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Do I have 14 days cooling off?
I'm currently a Sky TV, broadband and phone customer. After a recent problem I spoke them yesterday and was convinced to upgrade to fibre broadband. Having done a bit more research I don't think the deal they have offered is that great. I may well stay but am entertaining moving to BT. I spoke to sky today and they said I…
