Boiler failed 9 months after warranty

seabreeze_3

Hi all
Just looking for some advice we had a glo worm boiler fitted with a 2 year manufacturers warranty low and behold the diverter valve has failed 9 months after this has finished.
we have called our fitter out who can fix it which will be 300 pounds and he has advised we go back to the manufacturer just wondering if we stand a chance of getting anywhere with this or are we wasting our time
The fitter has said he will be happy to provide a report showing we have had it serviced with him regularly and this fault should not have developed so soon
Any help or advice if you have been down this road would be much appreciated
Thanks in advance

Bantex_2

Why not take out a BG service contract? Only costs a few quid a week.

frugal_mike

Who did you buy the boiler from? If your fitter provides you with a report stating that the fault was inherent (and he's competent to make such a diagnosis) then you can claim against the company that supplied it to you under the Sale of Goods Act. If the fault is inherent (not misuse, bad installation, or fair wear and tear) then the seller should repair, replace, or offer a (possibly partial) refund.

Note that if your fitter actually bought the boiler himself and then sold it to you as part of the fitting then he is the one you need to claim against (probably under the Supply of Goods and Services Act if it was supplied as part of the fitting service). You may find him unwilling to supply the report in that situation though!

The manufacturer owe you nothing unless you bought the boiler directly from them or it is still under warranty. They may offer a gesture of goodwill if you approach them politely though, so may be worth trying.

tomtontom

What model is it? Look up the cost of the part online, £300 seems high for a diverter valve.

(frugal_mike is spot on with regard to your legal rights.)

bris

tomtontom wrote: »

What model is it? Look up the cost of the part online, £300 seems high for a diverter valve.

(frugal_mike is spot on with regard to your legal rights.)

Not that expensive when it comes to the engineer fitting though. Well it is but they don't work for nothing.

tomtontom

bris wrote: »

Not that expensive when it comes to the engineer fitting though. Well it is but they don't work for nothing.

It depends on the valve, but you can normally pick one up for less than £100. £200 for fitting is a rip off - it's not a big job.

DaveTheMus

I had a PCB board changed for £280 a few weeks ago....the guy even came on Saturday morning. £300 for a valve is way over the top.....hours labour at the most.

shaun_from_Africa

Does replacing the diverter valve require the heating system to be drained down?
If so, this could explain the cost as draining and refilling whist being a simple job to do can take a fair while to do.

neilmcl

tomtontom wrote: »

What model is it? Look up the cost of the part online, £300 seems high for a diverter valve.

(frugal_mike is spot on with regard to your legal rights.)

Agreed. The diverter valve on my Worcester Bosch failed and whilst I did get an engineer out who fixed it (it was stuck but after some gentle persuasion it started working again) he did say they were easy to replace and only cost around £50, which ironically would have been a little cheaper than calling this guy out to fix the old one.

OP, have you looked up the part on the internet and googled the service manual for your boiler. It may be cheaper and easy to do it yourself or at least buy the part.

neilmcl

shaun_from_Africa wrote: »

Does replacing the diverter valve require the heating system to be drained down?
If so, this could explain the cost as draining and refilling whist being a simple job to do can take a fair while to do.

Most wouldn't require this. Generally it's a simple disconnect, pull the old one out and plug the new one back in.