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yodel..missing goods
My student daughter has saved up to buy her boyfriend some boots. Yodel tell us they have been delivered and left in the porch as a safe place, together with a card through the door. Well I have been in all day waiting for the parcel and there was no attempt at a delivery. Nothing in the porch and no card...well, I was in…
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ISME - Laptop refund advice, please
Hello, I''m new here and would appreciate some assistance. We purchased a £699 Lenovo flex laptop from ISME which arrived 8th November (less than 7 days ago). Ever since it arrived we have been increasingly unhappy with the laptop - it has been running slow and struggling with even internet browsing, despite us having…
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Swimming class refund
Hi - my children attended an intensive swimming class during the October holidays. They were meant to have 1:2 teaching every day. However on the last day the boiler in the pool was broken so the class couldn't go ahead. The swimming class company is now refusing to give me my money back. They have offered a credit for…
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Car Part
Good afternoon everyone, I purchased a brand new car bumper from an online store nearly 6 weeks ago now. The bumper arrived 2 days later and was quite badly damaged. I have only today got round to contacting the company who say the bumper was purchased too long ago for them to offer me a refund. Where do I stand with this?…
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Samsung's Failure to Deliver
I would like to know to whom can I write to lodge a formal complaint against Samsung for failure to deliver. The story thus far: On the the 20 October 2014, I placed an order for a Samsung Galaxy Note 4 bronze, which was to be delivered the following business day. This did not occur, so I placed a question on their site…
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Time to ask for a Charge Back?
Hello all. I purchased an item from a Scottish retailer back on 12/05/2014 with 1 year warranty for £359.99 +£5.99 P&P. It started to develop a fault in October. This fault is a recognised fault by the manufacturer who says if your item develops this fault, to return it to the retailer you purchased it from and they will…
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Van Hire Company Keeping Deposit
Good morning I wonder if anyone can give me some advice on how to proceed with this matter on behalf of a family member. My cousin recently hired a van to move house, on picking up the vehicle they didn't do a walk round to show any damage etc and my cousin didn't check for damage either, being quite young she didn't think…
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Quinny pram has broken 6 days after warranty has ended..
Hi all, I have a Quinny Buzz pram that has broken - it will no longer collapse. I ordered it on the 7th Nov 2012 and it comes with a two year warranty. Do you think it should be repaired under the sale of goods act? It was ordered via the internet, so we may not have even received the pram until a week after, also my…
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Returning faulty item to store - bought online using paypal
I bought an item from Ann Summers online and due to ease paid via PayPal as this was an option... I was unaware this would effect my options of returning a faulty item and never was this made clear at the time of purchase. I had the item delivered to my local store and I collected it from there. The item had a fault so…
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Activity/experience day - no date changes permitted/hefty admin fee
Please delete
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time limit for Visa credit card chargebacks?
What is the typical time limit of Visa card chargebacks and more importantly, from when is it counted, when you made the purchase or from when you got the goods?
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Returning Tablet under 14 days DSR or CCR
I bought a tablet online that none of my local stores had on display, opened the security seal and switched it on and didn't like the look & feel. I now understand the 7 day Distance Selling Reg have changed to a 14 day Consumer Contract Reg. Majority of online retailers Currys / Very include the below in Bold including my…
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Contacting Asda Legal Team
Hello I hope somebody will be able to help me. I had an issue with Asda (bought bananas with the most poisonous spider in the world in the bag) that caused me a lot of distress and now i am suffering from panic attacks and lack of sleep. I am on antidepressant and sleeping pills at the moment. Anyway, their customer…
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pre pay master card problem
I recently obtained a pre-pay master card from"cashplus" on the recommendation of this site. It works for most things well . I use a lot of hotels in my work and most ask for a card for what they call"Authorisation" in case of things like room service or bar bills after hours. I very rarely use there and usually on check…
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Issue with Bed
Can anyone help me here? I'm in an ongoing dispute with a bed shop about a bed we originally bought from one of their retail outlets back in January this year. The bed was delivered in March but immediately we noticed some faults with it. The finishing on the fabric trim was very poor and it was poorly assembled causing…
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water damaged stamps
Has any tried to get an exchange of damaged stamps.? I dropped a part used booklet of stamps ( had 8 left from a booklet of 12 ) outside last night, and did not find them until this morning - so they got soaked and are unusable ( though still recognisable as unused first class stamps ). Does anyone know if I took them back…
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Supplier wants more money after items paid for!
My partner recently purchased some windows from a trade supplier. He was originally provided a quote (on paper) and the items were ordered. He went back into the shop seven days later, without the piece of paper and asked how much he owed, the cashier looked it up on the computer and he paid the amount that they told him…
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Refund on faulty chair
I would appreciate some advice on what to do next... I purchased a chair from DeluxDeco in June. All their furniture is shipped from China and takes a few months to deliver however after purchase they called me to say they had one in stock which they could deliver sooner. I was pleased and delivery took place in July.…
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A little advice please
Hi everyone I'm new to the forum and looking for some advice on what rights I have if any in potentially rejecting an exchange for a faulty phone. I bought a phone from very.co.uk that became faulty two months after purchase and needed to be returned. I originally asked for a refund but was told it needed to be sent away…
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Online purchase from EU, item faulty
Hello Long time reader first time poster. Hopefully I'll get all the necessary details in this post. My tale of woe is thus, I bought a motorcycle jacket from a place in Germany over the internet (FCMoto.de) using my credit card. The jacket is an Alpinestars Tech ST jacket which is Gore Tex etc, top of the range basically.…
