Returning Tablet under 14 days DSR or CCR

RajaStyle

I bought a tablet online that none of my local stores had on display, opened the security seal and switched it on and didn't like the look & feel. I now understand the 7 day Distance Selling Reg have changed to a 14 day Consumer Contract Reg.

Majority of online retailers Currys / Very include the below in Bold including my one;

' If you cancel, we will reimburse any payment received, including the standard delivery charge, by the original means of payment. Where the goods have not been delivered, the reimbursement will be made within 14 days of the cancellation. Where the goods have been delivered, the reimbursement will be made within 14 days of us receiving the goods back or us receiving evidence that you have returned the goods, whichever is earlier. You are responsible for returning the goods to us and we may make a deduction for any loss in value of the goods arising from unnecessary handling by you. '

I just want to know what I can expect when I return it ?

A full refund ? or are they able to deduct as much as they see fit and partially refund any amount ? Any experience would be appreciated.

Thanks in Advance

frugal_mike

Legally they are allowed to deduct up to the full amount to cover any reduction in value to the goods due to unreasonable handling by the customer. It specifically says that handling is unreasonable if it is not allowed in shops.

As to what you can expect in your case, I don't know. I'm not aware of any cases of a retailer actually exercising that right. They would have to justify any deduction if you challenged them in court though.

usefulmale

It basically means that if you mishandled the goods whilst trying it out, say you scratched the screen, the seller can make a deduction to cover the loss they would take by having to resell the item as a damaged second.

Did you really have to break the security seal and switch it on, just to get a 'look and feel'? The item is now a used item and cannot be sold as new, so they would be entitled to make a deduction in this case.

bod1467

Security seal ... the tape on the box that you have to break just to get the laptop OUT? Of course it has to be broken. (Is there any other security seal?)

Switch it on? That's a more difficult one ... in a shop they will (usually) have display models you can try out to get a "look and feel".

SuperHan

There's also debate to be had about putting your details in to the machine... Well you wouldn't have been able to do that in the shop, and now before it's resold the item should really go for a full 'data cleanse' for your protection, which is more than just a factory reset.


I'll say it again, I am SO surprised that CCR didn't specifically give a laptop/computer/tablet example and clarify this.