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Refund of Warranty
Good morning I am hoping for some advice please. At the weekend my wife bought a bike from Halfords. Yesterday the gears broke and she returned it and it was repaired and we picked up yesterday evening. Since then we have discovered that the gears are still not working correctly and we are returning for a refund as she has…
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refund or replacement for a faulty product purchased online with mastercard?
I bought a product from a company located in Brooklyn, New Work, online and had the product shipped by them to me to Armenia. The product was of unsatisfactory quality as it didn't function as expected. There was a lot of email exchanges between me and the company where I attached photos and videos clearly showing the…
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Scs nightmare
Can someone please help me. I received my new sofa from scs in may several weeks later noticed the arm on the couch was mis-aligned contacted them and they replaced the arm and the leather for that section, but it looks absolutely terrible it looks like a second hand couch, contacted scs again they sent out another…
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house of fraser & distance selling regs
House of Fraser say about returning items: "Please make sure we receive your returned items, within 14 days from the day you receive them, to be refunded in full via the original payment method. If you return your purchase after this period but within 28 days, you will be refunded with a House of Fraser eVoucher to the…
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Complaining to N Power
Hi, please could you help me? Some time this year, Martin the Money Man was on the This Morning show and he was talking about switching utility providers and he mentioned something about N Power. What I am trying to find out is, I am sure Martin said that once you have complained to N Power, if they don't deal with your…
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Virgin Media - Moving to a Non Service Area
Hi Guys, Newbie here. I am moving house and have 8 months remaining on my Virgin Media account. I have been happy with the service and would have continued to use Virgin Media. However, discovering that I would be moving to a non service area, I have been quoted an early termination fee of £240. This seems disproportionate…
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Leasehold Service Charge - excessive deficit charges, what are my rights?
Hi, I was wondering if someone could kindly give guidance to leaseholder rights on service charges. Basically, my managing agent has billed me for a further £1899 (on top of a service charge that is already 3000 a year with no logical explanation given for it being so expensive!) for a deficit dating back to 2012/13 year…
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Scam Utility Call
Just had to do it. International number. Pregnant pause. Hello! "Is this Beard of Black" BoP "Hello" "Is who your energy supplier" BoP "NASA" "Is British Gas?" BoP "No, NASA" "Who supply energy at Beard of Black, is Scoppish Power, Eon?" BoP "NASA" "Who NASA, eh .... No" Phone goes silent. Nice to have wasted hs time!…
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Argos and returning item broken after 7 months
Hi I brought item ( Handheld blenders and smoothie maker) back in march cost 75 quid... was using this for mashing the potatoes on sunday when the bit that spin the blade snap off! I brought using Argos my card. Now looking through the statment i cant find it as the statment only show what i spent that month. so few…
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dog boarder won't return money - small claim
I would appreciate anyone's thoughts on this. In the summer I had to make a last minute booking (day before as other plans fell through) for someone to look after a dog while I went on holiday. I found a lady online nearby who advertised as a dog hotel and said she would have the dog for £20 a day. She asked me to transfer…
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Help Dodgy Accountant
Can some one help? I have been paying an accountant for a few years to do my self-assessment tax. They charge a fixed annual fee but spread the cost over the year but direct debit to help with cash flow (this is how they sold their services to me). I have recently discovered that they are very expensive for the service…
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Product return advice please
Hello everyone, hope you can help me with this one. On 14/10/14 I ordered a Microsoft Surface Pro 2 from scan.co.uk. On 24/10/14 I contacted Scan by phone telling them that I believed there to be a fault with the item and I was not very happy with it. Basically I was not happy with the battery life as it was not as…
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consumer right when buying onine from usa
what are my right when I buy from a usa online company. in terms of cancelling my orders in the first week or so, does it exist over there. I live in uk by the way thanks
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Consumer rights regarding laptop repair
Hi all My Toshiba laptop developed a fault in July this year (almost exactly 6 months old at the time) which I got in touch with Toshiba about. The laptop was sent away to Toshiba's repair centre. This resulted in a dispute with my credit card company as I believed the fault to be a manufacturing issue while Toshiba…
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Advice on online purchase return
Hi I bought a fish tank lid online. It's arrived and inspite if me measuring carefully it doesn't fit. I want therefore to return it, the company charged me over ten pounds to send it out, and want me to pay my own return cost they will then give me a refund minus 25% of the cost. Do I have any way of sorting this without…
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Contractor problem
I recently moved into a new rented flat. As a new property there are several snags which still need sorting out. One of these was the door of the built in freezer which was damaged and needed replacing. I made arrangements for them to come in one friday and replace this and as I was going away for the weekend I left the…
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Scs furniture company advice needed
In April this year we ordered a 3 piece suite from SCS. The furniture arrived after 10 weeks, damaged and two incorrect pieces. We argued for a brand new one and eventually they caved in and agreed to send a new one. After another 12 weeks the new one arrived. Also damaged! After much debate they gave us the option of…
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iPad 2 - Sales of Goods Act Advice needed
In sept 2012 I updated/upgraded my iPad 2’s iOS from iOS7 to iOS8 as the iPad informed me there was an update available, after the installation and restart of my iPad 2 it began to suffer frequent crashes and also reboot loops, upon contacting Apple support I was asked to perform a number of tasks relating to reinstalling…
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Cancelling a Contract for Travel
I booked a trip on a website on 06/11/2014 and paid a £290 deposit I then released the next day that I had mixed up my dates and couldn't go on the trip so I called to cancel immediately. They told me that I could cancel but would not receive any of the £290 back! I did some research and realised that I could cancel the…
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Bad Experience at Michael Kors
I bought a handbag for my wife from the Michael Kors outlet at Cheshire Oaks. There was no price on the handbag in the shop and I was told it was £239. I purchased the bag and they got me a new one from the storeroom in the back. After getting home we unpacked the bag and found a price ticket for £179 attached. We took the…
