-
Buying jewellery for cash at a jewellers
Hiya I want to buy diamonds for cash (about £1000) but I went into a jewellers and he said that they're not really meant to take cash for jewellery. Is this right?
-
World Duty Free (WDC) - Faulty Ted Baker Bag, won't accept return
Hi there, Long story short... I bought a £250 Ted Baker handbag from a WDC store at Leeds Bradford airport. The bag was lovely. But the colour of the leather completely faded after my girlfriend had used it for a couple of weeks. I return the bag to WDC and they refused to accept it. On the grounds that it wasn't in mint…
-
Faulty goods advice please
Hi, I purchased online a tumble dryer from AO.com on Friday (7th Nov), it was delivered on the 8th and I went to turn it on today (9th) and it doesn't work. I have double checked with the instructions that installed it correctly and that I am using the programmes correctly but still no luck. I have spoken to the…
-
Consumer rights - retailer stock status and holding your money
To explain in more detail, O2 operate an online store where consumers can not only purchase phones on contract but other items too, in this case a smartwatch, the Moto 360. Whilst this particular case is about the smartwatch, the issue is across the board for other purchases. The community forum is littered with the same…
-
Sold my iPhone!
Hi all, Just after a little bit of advice! I sold my iPhone roughly six weeks ago for £180.00. I wrote an original advert stating the phone was unlocked and I was looking for £220.00. Because I had bought the phone unlocked I presumed that it would always be unlocked, but now I understand that I would have locked it when I…
-
Very refusing to replace faulty item
Hi there I need a bit of advice please. I purchased an Xbox One from Very on the 2nd October 2014, on the 8th November the Xbox One refused to turn on. After troubleshooting and not solving the problem I contacted Very, the customer service person refused to arrange a replacement even though the product was just over a…
-
Used Subaru: Bought yesterday- dud today help!
Hi Everyone, I wonder if anyone could advise. I brought a used '59' Subaru Forester yesterday from a Subaru main dealer. 32K miles and outwardly very tidy. Full service history etc. I paid with a Visadebit card. The money has not yet left my account. It drove home OK but today I went to drive it and there is a dreadful…
-
Direct debit incorrectly taken
Hi, I had a pet insurance policy with AXA who have since withdrawn from the market. They passed details to the new provider who I did not get any details from so therefore I had not signed up with. However, they have taken a direct debit out although I did not any forms for this or confirm verbally. After quite a bit of…
-
Damaged Dishwasher
Bought on-line and delivered on Wednesday by courier and signed for, only to discover after fully unwrapping that the dishwasher is heavily damaged. I rang to complain. Company say my signature on delivery proves it arrived in good condition, and management are looking into it as it could have been damaged by me. Get an…
-
How can we amend a small claims judgement
Background in brief: We've just been taken to court and although we had a very good case which we should have won, the court messed up big style so we've ended up having to pay out against a vexatious and frivolous claim without any legal entitlement. Basic facts: the claimant and our then sub-contractor - dissolved their…
-
B&Q Paint Mixer - sealing the paint?
Does anyone know where I would stand on some sort of compensation from B&Q regarding paint they mixed in store. Spoke to the store and they said it's not company policy to deal with issues once the paint has left the store Lets just say that I'm 100% convinced one of the tins I got from them wasn't sealed properly, which…
-
Help with faulty item
I have a Nexus 7 tablet bought in December 2012, so 22 months old. It stopped working this week, even trying to restore to factory settings wont work. It was bought in Currys so went to the Knowhow desk in PC world. They were less than helpful and told me to phone customer services. I did this and they gave a number to…
-
Exchanging hudl for third time!! Warrenty period has been changed
Earlier this year, in April, I bought a hudl 1 for my daughter. It had problems with the charging port so I exchanged for a new one, with no fuss. Now the second hudl 1 also has problems with charging so I called Tesco's customer service, expecting the same fuss free experience. This time I was told that the hudl will be…
-
Advice needed please
Hi, apologies this may be a long post... Back in May I ordered a Sony KD65X9005A TV, the cost was £3100 , I paid a deposit of £300 and the rest was on finance buy now pay 12 months later so the balance is due in May next year. The TV was delivered on the 2nd May and was faulty on delivery with a pink splodge at the bottom…
-
consumer advice
A friend of mine ordered an item using click and collect. He then changed his mind and cancelled the order ( and placed an order for something else). The refund was processed but when he went to collect the cancelled item was there add well. I know that if someone sends you goods without agreement you are welcome to keep…
-
Victoria PlumbQuality Issue
Hi I bought a Victoria Plumb vanity unit in October 2013. Such as my luck is just after the 12 months guarantee period I noticed the panels were showing hair line cracks on the edges. I contacted VP but they are not interested in assisting. Is there anything I can do/ To my mind a Vanity Unit with a 12 month life is not…
-
Any legal Beagles about?
Hi All, Not sure this is the right place or not but after bit of legal advice on whether or not I'd have a case at the small claims court? Overview: Bought an item from a Facebook selling page (public group page for people buying and selling items, bit like classified ads in newspaper but on facebook) Item was an electric…
-
washer dryer
purchased a washer dryer in September 2012, 11 months after it packed up and as it was still under warranty they came out and fixed it free of charge. now i wasn't happy as it took weeks for it to be done so as an apology extended my warranty an extra year. forward 7 months and it breaks down again. this time they come out…
-
Missing/lost Amazon return!
I purchased a mobile phone from Amazon on the 21st October which was faulty on receipt. I requested a return and replacement through their returns process. The only option they offered was sending via Collect+. I dropped off the Amazon package, suitably labelled etc. at a local collect+ store on the 23rd. Tracking ends on…
-
Consumer Contract Regs vs T&Cs
Hi All, I booked a 2-hour snooker session at Rileys on Sunday to play with my SO but she has since fallen ill so I would like to cancel. However, in their FAQs it states: Q. I booked a table but now I can’t play on the requested date. Can I change the date and time of play? A. Unfortunately once your online booking has…
