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Experiences with chargebacks
I make a lot of purchases at work and for projects. I've always relied on the protection of DSR and chargebacks. I know now that DSR no longer applies, I cant require a refund just because... bit of a shame as it's difficult to know the quality of an item without seeing it. Of the thousands of purchases I've only ever…
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Open study college- aat 2 level 2 accountancy course
Hi Guys, I enrolled with a independent long distance company called Open Study College. I chose to study the course AAT 2 Level 2 - Accountancy. I wanted to better myself and receive a specialist qualification. I rang their enrollment services number and paid £783.99 on the 10th July 2014 up front via by debit card for a 1…
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Buying from small shop
Hi I recently bought a dress from a small local boutique for £120 via their online page. I paid through PayPal but when I received the dress it was of poor quality considering the price and also far too long for me. I returned it after 10days of receiving and she has since told me that I am only allowed a credit to use in…
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Faulty Tumble Drier
I have a tumble drier which started having problems about a week before the one year guarantee expired. The engineer has been three times - once to diagnose, once to fit parts and another time to fix other parts as the fault was still happening. After these three visits the fault is still there. What are my rights re…
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increased payment for communal space upkeep
We live on an ten year old estate, the (freehold) buildings of which all have a covenant to pay in an annual fee to cover upkeep of communal grounds. Last year, without any warning & without any dialogue between the residents & the builders/company appointed by them, the fee tripled from £40-odd pa to over £120 pa.…
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Small item, seller won't refund because I didn't ask for sample
I made a relatively small purchase online £20 for two items. Neither fitted, one was badly described, and one was my fault it didn't fit, I measured up wrongly. They are both standard, off the shelf items (not custom made or anything). The seller ignored my emails until I telephoned him. During the phonecall he said he saw…
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Braun Shaver Repair cost?
Hi I have a 'Braun Series 7 799cc shaver' & the display system for the battery & hygiene isn't working correctly. Just wondering before I send off for repair if anyone as any idea how much it could cost? Thx
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wedding shop witholding deposit
Hi Apologies if in wrong place, wasn't sure whether to post on the wedding board or here. Last week I made an appointment to go to a wedding shop to try some dresses on, I was charged £25 for the appointment incase I didn't turn up, and told that the £25 would be deducted if I made a purchase on the day. I made the…
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Computer damaged when sent back for repair
Hi I would be really grateful for any advice anyone can offer. I bought a PC as a Christmas present for my son in Dec 2013 from ebuyer. In August 2014 it stopped working and i was told I had to send it back to the original manufacturer. The manufacturer wanted to charge me £60 to do this. i complained to ebuyer and they…
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Harveys - Faulty Sofa - Not happy with options
Hi, I think I already know the answer to this but just wanted to check anyway. Bought 2 matching sofas (one 3 seat, one 2) from Harveys (delivered May this year). The 3 seater has developed a fault which has been confirmed as such by their engineer. The sofas have now been discontinued We have been offered: repair (with…
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John Lewis
just had phone call from John Lewis, to tell me the order i placed on the 24th October was priced incorrectly, i paid on line by credit card and a few days later the payment processed and taken i ordered 5 of the items and they have said i can only have 1 at the incorrect price, the items were single ovens incidental at £…
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Baby mattress mouldy within 2 months - right to a refund?
We bought a mattress for £35 from Babies R Us in September, and within about 5 weeks I noticed the cotton webbing over the mattress had gone mouldy. My son has reflux and every morning I strip his crib, wipe down the mattress with antibacterial solution (the mattress is plastic covered not like a fabric adult one, only the…
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Eventim
They are trying to charge £2.50 for me to print my ticket at home! Is this right?
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Business vs personal sales question
I, against my better judgement, recently bought a laptop from a large electronics/electrical retailer. I wouldn't normally have done this, but the manufacturer had a special cashback deal only on this and a few other retailers, making the purchase price the lowest available (after cashback), and I also needed it urgently…
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Refunds only for some customers
Hi Would be grateful for any advice, I own a child's car seat that WHICH have recently tested and they gave A 0% safety rating. Although the seat has apparently passed EU standards. This seat was from Argos. Although Argos, say their stance is they will not refund, they have apparently refunded some customers for this…
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Help for Ebay/ paypal scam.
Not sure if this is the right place but I posted on eBay part and no answer so here goes: Hi Guys I'm hoping to pick someone's brains on what to do next. Quick explanation is as follows. I listed an item for my son on eBay ( a monsoon baby coat brand new still in the wrapper ) which had several bidders,it was won for…
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Bought a bike, it failed within a week of riding it.
Hi all, I lurk on the forums here and there, never took the time to register, I recently bought a bike, on the 23rd October to be exact from an online bike company based in Wigan, no names. On Monday I went for an 11 mile cycle which I had completed two previous times and after going up a gradient I changed in the lowest…
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Faulty Starter Motor - Do I have to go back to the same garage for replacement?
Hi, I had the starter motor of my Pug 206 replaced at a local garage yesterday at a cost of £200 (about £100 for motor, about £100 for labour). Though the garage were perfectly friendly I was not impressed with the time it took to do the job and quality of communication. The garage advised me that the new (reconditioned)…
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LG faulty Tv
Hi Has anybody had trouble with the latest 4k LG tvs. I bought mine from Currys last month, its gone faulty-lines flickering in the corner of the TV. Ive complained to LG direct only to be told that as the TV is over 1 month old it has to be returned to LG which could take over 5 days to repair. I will be without my'all…
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Rights to cancel faulty laptop bought on PC World financing
Hello My situation is this: I bought a Lenovo laptop 3 months ago through PC Worlds 6 month interest free offer through a finance agreement. This week, I watched in horror as a wisp of smoke wafted out of the laptop accompanied by a burning smell. The laptop subsequently doesn't turn on. After contacting PC World by phone,…
