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I just want my money back please
Apologies for the ramble but I really need you to know the history in order to advise whether I should take this any further. After buying a kilt in a tartan shop for my (then) boyfriend for our wedding we decided it would be nice to have a matching one for my son. They did not have one in stock and offered to order it (at…
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Ebay money back guarantee is worthless
Ebay/paypal money back guarantee is worthless. They say "We guarantee you get the item you ordered, or your money back." That's unless your delivery firm say they delivered and didn't - in that case you end up with no item and no refund! That's what happened to me; myHermes tracking says they delivered but they didn't;…
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Expansys - Bunch of crooks?
A Pal of mine needed a new phone, budget of about £300. I still believe the best phone right now is the 32GB Nexus5 for that sort of money, and the only people that still have stock was Expansys. He ordered, it arrived next day, and overjoyed with it. However after 2 days, the screen packed it, just pixel noise all over…
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Vodafone OnLine Order - Item out of stock
The company I work for sent us an email about an online promotion by Vodafone in which one of the latest smartphones was on offer. I believe Vodafone in error included on their website this particular handset as it was discounted by 50%. In any case, I placed an order for this model and a confirmation email from Vodafone…
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Carpet Right - 3rd party fitters
We just brought a carpet from Carpet Right, they asked if we wanted them to fit it and we said yes, we paid a deposit, £250 for the carpet and £9.50 for the fitter and were told we had to pay the residue of £67 to the fitter once the carpet was fitted. Having just paid a lot of money for a new fitted bedroom, I was…
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Currys/PC World Cashback Promotion Fail
My partner and I went to PC World, Wednesbury on 24/09/2014 to take advantage of the Cashback Promotion that was to end that day. We were attracted to the Lenovo Z50-70 which was on sale for £599.00 plus a £100 cashback, making the final price £499.00. We decided to purchase the laptop, and were told what we needed to do…
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help regarding purchase
Hi all I saw a good deal online for some kids tablets, i bought 4 ( one each for my little ones for xmas) i recieved 3 around 10 days later and also got an email saying sorry for the delay, orders are taking a little longer that was on the 21st October, it has been almost 2 weeks since then now, the phone number on the…
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Sent xbox one by mistake
Hi everyone, I just wanted to ask a question. I ordered something from a company a few days ago, worth about £50 but much to my surprise, I instead received an xbox one. I'm wondering if I'd get into any legal trouble if I kept it? Please don't turn this into a debate about ethics/morals, I'd just like to know whether or…
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What are my rights with a BMW bought from main dealer
Hi I have been doing a lot of reading tonight trying to find out what my rights are in regards to a 2009 BMW i bought in December 2012. It is a 2009 M3 which had covered 11500 miles when i bought it for £33K. Its now covered 29000 miles. I have had numerous problems with the car which it was going back to the BMW dealer i…
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Gems TV Purchase
Hello all. Back in November 2013 I bought a white gold diamond ring for my wife costing £200. Less than 11 months down the line the ring has a split in it. After talking to the company, they told me as 6 months has passed they will not refund or replace the item and there is nothing they will do about it. I told them the…
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Cashback agreement not honoured
Just over a year ago, I spotted an offer on Top CashBack: switch to npower, sign up to its standard tariff and receive £105 cash back. I did this and waited for my Top CashBack account to be credited with £105. Nothing happened. Over the course of the past year, I've corresponded several times with Top CashBack's customer…
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Um Brands - as seen on dragons den and not fit for purpose
So I stupidly fell for the marketing and ordered a number of the hooks from Um Brands. I followed the instructions to the letter yet they not only fell off the wall (causing two large expensive photo frames to be destroyed), but also when they did stick to a wall, on removal it took away he pain and plaster. I now have a…
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Hit by wheelchair on escalator - culprit did a runner
Hi everyone, I;m not even sure this is the correct place to post this but anyway... My mother in law was using a moving walkway in a supermarket last week (an inclined one between two levels) and was almost at the bottom when a carer pushed a large woman in wheelchair onto the top (behind my MIL). Unsurprisingly, the carer…
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Mattress supplier refusing to refund
I am hoping someone will be able to give me some advice on an unfortunate situation I seem to find myself in with an online mattress emporium. I am a heavy person and was looking for a mattress supplier who specialised in bariatric mattresses - that is, mattresses designed for overweight/obese people. I found an online…
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3 mobile missold sim
I was mis sold a sim stating it to be a pay as you go,when it was a contract sim.The girl asked how much I was looking to top up each month and I said £15 ,she said to set up a dd so I did not have to worry about topping up... So I set it up. As I did not use the phone very much after 9 months I cancelled my dad as I…
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IKEA - compensation?!?
Hi I wondered if someone had past experience of IKEA and their compensation offers and if so could advise - what to expect or ask? We ordered and paid for a complete kitchen on 6/9/14 - delivery arranged for 24/9 - kitchen installers started work on 22nd to prepare floor etc pre-fit. However, on 19th September we received…
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Problems with plumbing work
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Royal Mail fax number wanted
Can anyone help me please with a fax number for the Royal Mail Centre at Stoke on Trent? Thanks
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Do threads just get deleted from here at whim now?
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Knowhow failed repair / terrible service
Hi all, I want to share my experience with Knowhow laptop repairs service. I took my HP laptop in for repair at a branch of PC World for a power fault. PC booted but wasn’t taking in mains power when it was turned on. I asked to be informed of what would be done and for the technician to document any drivers which were…
