Help for Ebay/ paypal scam.

mommame

Not sure if this is the right place but I posted on eBay part and no answer so here goes:

Hi Guys I'm hoping to pick someone's brains on what to do next.
Quick explanation is as follows.
I listed an item for my son on eBay ( a monsoon baby coat brand new still in the wrapper ) which had several bidders,it was won for £26.00 plus £4 postage.
The buyer took a while to pay and I was just beginning to think maybe she won't when I got a message in my ebay to say the buyer has paid through paypal please dispatch your item which I did straight away as it was all ready to go.
A few days pass and I go on to ebay and notice a strange symbol next to the item and when I clicked it said the buyer did not complete the payment,no worries I thought maybe the card isn't verified yet etc so next day and it still doesn't change status.
I rang eBay explained the situation and was told as its a payment problem to contact PayPal which I duly did and was told " oh yes we've had a lot of bogus ids this last few days pretending to pay and then not to"
I was informed I should have gone to PayPal to check the payment was there before dispatch but I said why would I do that when ebay told me the item has been paid through Paypal please dispatch it!!.
I have proof of postage and the persons address where it was sent to,the lady in the post office told me that One of them are responsible as they allowed fraudulent activity to take place on my account.
Please does anybody know what I can do now as I'm not very good at putting things across and would appreciate a little help on what to say to them etc.
thanks if you got to the end of this guys x

wealdroam

You now have three replies to your other thread.

Didn't 'the lady in the post office' offer any advice on how to proceed?
I think you'll find she is wrong when she says "one of them is to blame".

When you sell an item, you get a message from Ebay saying the item is sold, and when paid for, an email from Paypal is sent to your Paypal registered email address.
The Paypal payment confirmation is never sent to My Ebay.