We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
refund or replacement for a faulty product purchased online with mastercard?
redbaron12
Posts: 3 Newbie
I bought a product from a company located in Brooklyn, New Work, online and had the product shipped by them to me to Armenia.
The product was of unsatisfactory quality as it didn't function as expected. There was a lot of email exchanges between me and the company where I attached photos and videos clearly showing the problem. The company suggested a number of things to try to fix the problem, but none of them worked (and I've told them that). Lately I talked about this issue with other customers over an internet forum who had bought the same product from that company and all of them had that issue with the product.
Lately the company has stopped replying to my emails and before has ignored my email about getting a refund or replacement. They have commented that "normally" they would have the product sent back to them for inspection. Shipping the product back would cost $200 (excl. tax/customs) and take about a month.
The product cost $700 + $200 shipping.
What can I do? Can I demand a refund from them, my bank, etc. or a replacement?
I'm sorry if this is the wrong forum, I've checked all the sections before deciding where to post and posting this.
The product was of unsatisfactory quality as it didn't function as expected. There was a lot of email exchanges between me and the company where I attached photos and videos clearly showing the problem. The company suggested a number of things to try to fix the problem, but none of them worked (and I've told them that). Lately I talked about this issue with other customers over an internet forum who had bought the same product from that company and all of them had that issue with the product.
Lately the company has stopped replying to my emails and before has ignored my email about getting a refund or replacement. They have commented that "normally" they would have the product sent back to them for inspection. Shipping the product back would cost $200 (excl. tax/customs) and take about a month.
The product cost $700 + $200 shipping.
What can I do? Can I demand a refund from them, my bank, etc. or a replacement?
I'm sorry if this is the wrong forum, I've checked all the sections before deciding where to post and posting this.
0
Comments
-
You bought from a US company so are covered by US law. This is a UK forum so the posters here are unlikely to know anything about US law.
You say you had the bag shipped to Armenia. Do you have an Armenian credit card, or a British one?0 -
I did not know this site was UK exclusive.
And no, I used Armenian bank card.
The info about this being covered by US law was helpful though.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.7K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.1K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards