need help writing a letter of complaint to marks and spencer

robdex1

Hi everyone, forgive me if I have not posted in the correct place but I was unsure of the correct section.

I bought a bottle of wine from marks and spencer last week. It wasn't a cheap bottle, was £13. When I came to opeb it the cork just broke in two, and I had to force the bottom half of the cork in to the bottle. I tried sieving the wine but I was left with lots of little pieces of cork in the wine.

The problem is that I don't have the receipt, and I can't go back in to the store as I no longer have the wine. Is tgere any point in sending an email to complain? If so can someone please help me draft it. I don't want to make it sound like I just don't know how to open a bottle of wine. Who do I send the email to?
Thanks

LilElvis

Take the empty bottle back into the store and ask to speak to the manager in the food section. Far more likely to get a result in my opinion than sending a letter or email and I have always had items replaced when there has been an issue, even without the receipt.

InsideInsurance

The only times I've had a cork snap is (1) when I didnt put the cork screw deep enough into the bottle or (2) if I bent the cork as I pulled it out and even then this only caused breakage if the screw wasnt deep enough.

Always worth having some muslin or cheese cloth in the kitchen, will easily deal with the finest of particles.

How is writing a letter any different to going in store? If you can write to complain without having the evidence any more then you can also complain in person.

Anyway, without evidence to support it, you just send a fairly generic you were disappointed type letter and accept the £5-£10 voucher you are likely to get by return

pimento

Do wine bottles still have corks?

vuvuzela

pimento wrote: »

Do wine bottles still have corks?

Some do. Screw-tops are a great thing for cheaper bottles of wine though.

LilElvis

InsideInsurance wrote: »

The only times I've had a cork snap is (1) when I didnt put the cork screw deep enough into the bottle or (2) if I bent the cork as I pulled it out and even then this only caused breakage if the screw wasnt deep enough.

Always worth having some muslin or cheese cloth in the kitchen, will easily deal with the finest of particles.

How is writing a letter any different to going in store? If you can write to complain without having the evidence any more then you can also complain in person.

Anyway, without evidence to support it, you just send a fairly generic you were disappointed type letter and accept the £5-£10 voucher you are likely to get by return

Coffee filter works well, ditto a j-cloth.

Bought the parent one of these.

http://www.amazon.co.uk/WMF-Vino-Curved-Decanting-Funnel/dp/B00008XVCE/ref=sr_1_1?ie=UTF8&qid=1416570891&sr=8-1&keywords=wmf+wine+filter

Personally I would just accept that it can happen with a bottle of wine, regardless of price.

Bantex_2

Longer cork screw could be the answer.

enfield_freddy

It depends on the location of the wine bottling cork is not found/expensive in some countries.

InsideInsurance

LilElvis wrote: »

Coffee filter works well, ditto a j-cloth.

I use the cheese cloth when boiling puddings or around bouquet garni in soups/ stews too and j-cloths have a nasty habit of turning your food blue (talking from former flatmates experience ) and i imagine coffee filters would disintegrate

LilElvis

Coffee filters are designed to have 10/12 cups of fluid flow through them so they can easily deal with 75cl of wine

Only tried the j-cloth once or twice, but as it was red wine I didn't notice any dye transfer.

I have some little reusable bags for bouquet garni which are very handy. Never boiled a pudding in my life