Tefal Iron broken after 2 years... what can I do?

7sefton

Hello everyone - hope someone can help with this...

My mum bought me an iron from Debenhams.com in November 2012. It's just stopped working completely, and I've had to buy another one. I've checked the Tefal guarantee and it is only valid for 1 year after purchase, but I'm wondering if I have a chance of getting anything back from Debenhams? I have the box and receipt, but just need to some advice on how to go about it.

I do think a good iron should last more than 2 years after just light usage, so let me know what you think!

Thanks

meer53

I think 2 years for a run of the mill iron is about right. Depends on what sort of iron it was though. You could ask Debenhams but they'll refer you back to Tefal.

I've had my Phillips steam generator iron for about 8 years but it was £120.

marliepanda

You can ask debenhams but after 2 years you may not get anything. They also are within their rights to ask you to bring a professional report saying the iron was inherently faulty at purchase rather than failing through misuse or fair wear and tear

Bantex_2

If they offer you a fiver off a new one you will be doing well.

unholyangel

Perhaps a bit too late now, but in my experience when an iron completely fails (as opposed to not being as good/not working correctly), its a good idea to check the fuse in the plug.

I wonder how many items have been tossed out as broken when its just the fuse.

pulliptears

Tefal are having a big PR push at the minute, might be worth a tweet to them
@TefalUK
Can't hurt to try.

mattyprice4004

unholyangel wrote: »

Perhaps a bit too late now, but in my experience when an iron completely fails (as opposed to not being as good/not working correctly), its a good idea to check the fuse in the plug.

I wonder how many items have been tossed out as broken when its just the fuse.

Yes, but the fuse must have blown for a reason. They don't just go without a reason. I'd not want to be holding something running on mains electric, full of water and with a potential fault.

unholyangel

mattyprice4004 wrote: »

Yes, but the fuse must have blown for a reason. They don't just go without a reason. I'd not want to be holding something running on mains electric, full of water and with a potential fault.

If they blow its usually down to a short circuit. Which can occur for a variety of reasons and doesnt necessarily mean the item is faulty.

The fuse blows in order to protect the rest of the circuit in the item.

If a fuse blowing made an item unsafe.....they wouldnt be so easy to replace.

And of course, the water shouldnt be in contact with electricity at all since it doesnt form part of the circuit. On top of that, all UK appliances (as far as i'm aware anyway) come with an earth wire to ground it.

Nikkisun

pulliptears wrote: »

Tefal are having a big PR push at the minute, might be worth a tweet to them
@TefalUK
Can't hurt to try.

Good luck with that - I have a Tefal kitchen mixer that broke one month out of warranty - they want to charge me £60 (50% of the purchase price) to replace a small plastic clip!

I tried appealing to their better nature but they didn't want to know!

AJXX

Nikkisun wrote: »

Good luck with that - I have a Tefal kitchen mixer that broke one month out of warranty - they want to charge me £60 (50% of the purchase price) to replace a small plastic clip!

I tried appealing to their better nature but they didn't want to know!

What is wrong with that?

Of course maybe they could have made an exception, but they have to draw the line somewhere, 1 month out of the warranty is usually the point most companies draw the line.

But they still offered you a £120 clip for £60 seems like an okay deal to me?

Of course you still may have been covered for up to 6 years under SoGA anyway with the seller.

unholyangel

AJXX wrote: »

What is wrong with that?

Of course maybe they could have made an exception, but they have to draw the line somewhere, 1 month out of the warranty is usually the point most companies draw the line.

But they still offered you a £120 clip for £60 seems like an okay deal to me?

Of course you still may have been covered for up to 6 years under SoGA anyway with the seller.

I think OP meant the mixer was £120 and they offered to replace the clip for 50% of the mixer's purchase price - rather than the purchase price of the clip.