My rights returning dangerous faulty product to Tesco

mezelks

Hi all,
Two weeks ago I bought an in car dvd player with two screens from Tesco. Today, during just the third use, whilst driving along, the screen in front of my nearly two year old started smoking. Needless to say, a panicked stop on a country lane ensued and I will be returning the product tomorrow.
What are my rights? I'd like a replacement but certainly not the same product!
What can I say to get the result I want? I don't just want a refund and it swept under the carpet. We are so lucky we could pull over and that the smoke didn't get the chance to reach my daughters...
Any advice welcome!
Thank you!

Bantex_2

Think of the children.

unholyangel

You dont want a replacement, you dont want a refund......your only other option (from a legal point of view) would be a repair. But since you dont want a replacement of the same type of unit.....I daresay you wont want the same unit repaired.

Looks like your best course of action would be to get a refund, then put the money towards a model you do want.

Esqui

Maybe a refund and an apology will do

Zandoni

I'd first ensure that this wasn't a user error, batteries incorrectly fitted etc.


I'd then take it back and speak to the store manager (make sure you get a name) and get an assurance that this product will be investigated. I'd suggest to him/her that all unsold products are removed from the shelves. Take some pictures of the damage and let them know you have done so.


Get a refund and buy another brand.


Might also be a good idea if you inform Watchdog, this might not be an isolated case.

mezelks

Thank you all for your replies. I'm not looking for compensation or anything, but I will certainly aim for a refund and any more products removed from the shelf for investigation.
Thank you!

somethingcorporate

mezelks wrote: »

Thank you all for your replies. I'm not looking for compensation or anything, but I will certainly aim for a refund and any more products removed from the shelf for investigation.
Thank you!

That'll be up to the shop to decide what they want to do.

SuperHan

Unlikely they'll remove them from the shelves. Highly unlikely that the same thing will be wrong with all of them in any case.

mezelks

Had a friend recommend trading standards to check my rights...

"If you buy something that turns out to be faulty and you think it's dangerous or unsafe, you can ask for your money back or for the goods to be repaired or a replacement."

I'll be asking for a replacement.
Yes, somethingcorporate is right in saying that it is up to Tesco as to whether they remove the item from the shelves but I will certainly be suggesting it to them.

I'll come back once I've been to see them (without car for a few days unfortunately)

Thanks

photome

mezelks wrote: »

Had a friend recommend trading standards to check my rights...

"If you buy something that turns out to be faulty and you think it's dangerous or unsafe, you can ask for your money back or for the goods to be repaired or a replacement."

I'll be asking for a replacement.
Yes, somethingcorporate is right in saying that it is up to Tesco as to whether they remove the item from the shelves but I will certainly be suggesting it to them.

I'll come back once I've been to see them (without car for a few days unfortunately)

Thanks

you said in your first post you dont want a replacement

irishjohn

Maybe seeking to have the item replaced by a higher value item but at no cost?