torn sofa

robiow

Hello, I'm not the most intelligent of people...

I bought a sofa and a chair from a store on the south coast

On arrival the sofa had a tear on the side. I bought it to their attention and he said he'd get a replacement part delivered in two weeks. They didn't have the chair and said it was on another vehicle to be delivered later today.

He wrote on the reciept his intention to replace and was told to keep using the sofa and that we could tear it further if we wanted.

As it happens the other chair hasn't been delivered and we cannot get hold of them via facebook or mobile.

Now probably due to their ineptitude they didn't make me sign a delivery invoice.

They into ally disputed the chair when I mentioned delivery of the two items to them last night via Facebook stating we only ordered one item. I posted an image on their invoice and apologised saying that they had our order confused

I had my suspicions then that they may have sold the chair already and that I believed I wouldn't receive it (why would the chair be on another vehicle to the sofa in the first place, it was big enough)

The store was all run by young wide boy types which was I know I shouldn't critique, they advertise enough on facebook to seem reputable.

So already I believe they're being dishonest and not telling the truth about the chair and never had the intention to deliver today, that I do not believe that they will keep their promise and deliver a replacement part to the sofa.

I have screenshots of all conversations through facebook and obviously the receipt and his additional comments about the sofa

We paid £200 cash and made our first ever purchase on the credit card for the remaining figure

Now I've composed an email that I will tart up into a letter. Please would one of you be kind enough to let me forward it to you so for your appraisal that it's professional and fair?

I would copy and paste here but don't want it to be found on search engines because I'm paranoid they'll find it and use it against me

Thank you lovely people:money:

unholyangel

Doesnt really matter how much you pay on credit card. Could pay £1 on credit card and providing the goods are valued between £100 and £30,000, section 75 of the consumer credit act applies.

OP contact your card issuer and start a section 75 claim - they may try to tell you that you need to resolve it with the retailer first, this is not true. The consumer credit act makes the card company jointly and severally liable.