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BA High flight change fee
Hi hoping for some info. Booked a flight to london in a few weeks from Glasgow. However I needed to chnage the date of the flight due to some changes in my schedule (some business related some personal to visit friends). BA advised I am liable to pay £60 plus a fee to do this (I only need to change the outbound flight).…
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Cancelled a service -unenforceable T&Cs?
Very, very long story ... but will try to cut it short. In the course of my self-employment I signed up to an online system, I was slightly swayed by lots of positive things I had read on an official, but supposedly unaffiliated, Facebook page. Since then I have discovered that the reason there is so much positivity on…
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Cancellation rights question
I just read the T&Cs of a certain satellite broadband provider which I'm trying to cancel. They say: "You have the right to cancel this Agreement from the point that you place your Order with us up to seven (7) days after the earlier of you receiving the Equipment, your install being completed or your Services being…
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Tesco Hudl and warranty
I purchased a Tesco Hudl (using clubcard points) 22nd November 2013. It developed a fault in May, and was replaced with a brand new unit in May this year. Sadly the new one has developed a fault a couple of days ago. I phoned up Tesco technical support, but I have a problem as it's now a couple of days over the one year…
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Is this correct - time taken for repair?
I don't have an issue at the moment, but just reading the 'help notes' for a company who currently has my phone in for repair. The standard turn around time is 14 days, but they say that if it needs to go back to the manufacturer for repair, they're not responsible for the time taken for them [the manufacturer] to do the…
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0% Finance Issue on recently bought item.
HI all, I hope this post (my first on the forum) is in the rIght place as it's more about consumer responsibilitis than rights. I recently pre-ordered a then unreleased camera model from a large online retailer. I took advantage of a 0% finance offer and completed the online application at the time; which was approved. The…
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Missing part of a order - Amazon
Hi, Back in September i purchase a Limited Edition version of Destiny. Within this pack was meant to be three codes. Two where additional content and one was a season pass for the (yet to be released) digital downloaded content (DLC) - worth £35 on its own. However the DLC code was missing, which I have only just picked up…
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AVG billed me 15 days early
Is it legal for a firm to bill 15 days earlier than the subscription expires? My AVG Tune-Up order was made 11th December 2013, and I've been billed today. AVG will say we told you we were going to bill you early (possibly an email somewhere on my PC) and you did not cancel the automatic renewal. But, is it legal to charge…
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Tefal Actifry - makro
Hi everyone, have seen lots of stories of these not being very reliable and after just under 2 years mine has died - the fan seems to have gone, after it sparking and dying out I think it's beyond repair! I bought it from makro online and assume the warranty period is only a year - has anyone had any success in securing a…
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limobroker.co.uk
[FONT="]Let down before big birthday event[/FONT] [FONT="] [/FONT] [FONT="]Booked a limo through limobroker.co.uk at least a month in advance. Four days before the event I get a phone call to say the Limo has gone in for repairs and they would look into alternatives and get back to me. I had to ring them back…
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Still waiting for refit costs
Hi all hoping for some help here, I bought a shower which I had to pay to be fitted (it was in various parts). One of the parts broke when it was being fitted. The supplier sent out a new part but I had to pay again for the plumber to come out and fit it. The same part broke again a few months later and I went through the…
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Purchased childs sofa on ebay, arrived broken - advice needed!
Hi all, I need some advice on where someone would stand with this: Someone bought a childs chair (armchair) on ebay, it arrived, they unpacked it and realised it was broken. Contacted the seller who said no return, ebay said to contact the courier (Yodel). Courier said as it has been signed for, they can't do anything.…
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Powercut during self catering cottage stay
So myself and 9 others booked a self catering place to stay at last weekend with a hot tub. We arrived 4pm on Friday and the electric went off at about 6pm. It remained off until 1am had 7 hours on before going off again until 4pm on the Saturday. We were unable to cook on the hob or in the oven or use the hot tub as they…
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Woolworths wont replace 2 month old wardrobe!
I bought a wardrobe for £299 using my Woolworths online credit account. After a few weeks the mirror doors keep falling off. The hinges keep coming from the frame. This product was assembled correctly by my husband but in our opinion the mirror doors are too heavy for the frame that's why they keep coming off. I rang…
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SCS help :(
My 94 year old nan brought a G Plan suit from your leicester Fosse Park branch. My nan is convinced that the suit she sat on, in the shop isn't the one which was delivered. On the day of delivery she voiced her concerns but the delivery driver didn't help and unfortunate we were away and couldn't do anything until we…
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Rights if a Software Update Causing Losses
For a hobby I use a piece of software to place small £2 or less bets on Betfair. A recent upgrade caused the software to place hundreds instead of one £2 bet. The loss was over £1000 by the time I noticed what was happening. The licence Agreement has a "no warranty" clause. I can understand this clause whereby the company…
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Special offer from L&G Insurance to MSE users
I bought L&G Home insurance in August this year because they were offering a Karcher K2 Pressure Washer, worth £79.99 if you bought it before 31st October 2014. I was assured by email that this would arrive 75 days after my policy started, which means it was due on 12th November. When I contacted the Customer Contact…
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You've been hit by, you've been struck by.. Parcelforce handling fee
Hello fellow consumers. No need for a long introduction, i've been an internet buyer for many years. However i got really really frustrated today. The most i ever been ever in my shopping experience. On the 11th of November i ordered a new hard disk for my laptop. The sh*tty Samsung hard drive is failing fast so i found a…
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Distance selling regulations question (don’t shop with Big Shoe Direct)
Hello, Would appreciate a bit of advice on this one... it's regarding the problem of who should pay for outgoing postage when an online order is cancelled, I thought I knew the rules but I've never had to fight my corner before... I thought at the time that I might live to regret it, but I bought some shoes from a small…
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Dentist charges for missing my appointment even though I didn't?
I'm not too sure if this is in the right place, but I had no idea where to put it. A few weeks ago I went to the Dentist. After each visit if more treatment is needed they print out a card with the date and time of the next appointment, the next appointment was for today at 2pm. Turned up today at 2pm to be told my…
