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Am I entitled to a refund?
Hello all, I bought my girlfriend some GHD Hair Straighteners last year for XMAS. They broke about 3 weeks ago, 10 months into a 12 month warranty. After being told when I returned them 3 weeks ago that there would be a 2 week turn around time and constantly lied to on the phone I have now been informed that they are going…
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Small Claims Court Witness Statement and Summons
I have a claim which I've started in the Small Claims Court. I have a witness who I think is prepared to give a witness statement but concerned that if she does this she might have to attend court (which would involve significant inconvenience for her). I don't think it makes sense for her to attend, and wouldn't summons…
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xbox repair
Hi all... I put an Xbox 360 in for repair and the guy said the drive needed replaced but after he replaced it, it still wasn't working but he had binned the old drive......when i took it to a second shop he said that it needed the old drive so he could diagnose it properly....where do i stand regarding the first shop,…
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Tradesman not responding
Dear all, I awarded a job through the myhammer website. The tradesman requested a half-up-front deposit which I paid (£600) by BACS. But then he never turned up - and stopped communicating. He has not accepted a signed-for letter nor responded to emails. I wouldn't feel safe or confident visiting his address (it's…
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Sofa bought online
Wonder if anyone could let me know my rights concerning a sofa I purchased online. Have spents months looking for the right leather sofa before we settled on a company in Chesterfield. Have paid over £1500 for a sofa that was delivered yesterday. The seat cushions are rock hard and almost curved outwards, they also stop…
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Curry's Whatever Happens - iPad
Hi I purchased an iPad 2 from Currys in 2011 and at the time I agreed to their "Whatever happens" plan for around £11.99 per month as the guy who sold me it said that if there were ever any problems e.g hardware faults or drops, spills etc I would be able to return it to the store for an instant replacement. Since…
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Quotations?
My disabled daughter moved into a house and discovered there was poor TV reception. She contacted a local aerial engineer and asked for a quotation for someone to check her aerial. She was told that someone would call round to see what the problem was before giving her a quote. Two men turned up and said they would look at…
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been harrassed by accident claim calls how to stop
Past couple of weeks I have been bombarded with calls from companies from both the UK and India saying I have been in an accident. Roughly 2-3 per day I tell them that I had no accident and ask them to remove my number from their system. The ones from India are obvious with the slight delay. All say international on my…
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Puma cell squeaking.......
i bought a pair of Puma cell trainers for everyday use about 2 months ago. the right shoe has now delevoped a nast squeak everytime i step down. i bought them from Sports Direct about 3 months ago. would i have any chance of getting then echanged at the shop if i took them back? cheers
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Astronomical Mobile Bill; Options
Hi, I have been a longstanding O2 user right from the days when Smartphones were not common. I have multiple connections, and one of them - I keep for guests (e.g. my parents) visiting from outside UK, who might need a UK connection to keep in touch with me, when they are here. My dad during his recent visit got a…
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Reclaiming court hearing fee
I have recently settled a flight compensation case through the small claims court system. Thomsons settled before the court hearing date having stayed the case twice. I have accepted their offer and have had the cheque which is now in my bank. I wrote to the court asking for the return of my hearing fee (£170) attaching a…
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Homebuyer survey missed serious roof problem
On March 12, 2012 I bought one quarter share of a Victorian terraced house, the remaining three quarters being owned by a housing association. Recently, damp patches started to appear on my bedroom wall and ceiling. My attic is easily accessible by a pull down ladder, it is partially boarded out and there is electric…
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EE lied and mis sold broadband to me
I took out broadband with EE about 2 months ago and they told me when they rang me about the broadband that they'd transfer me from BT and pay off whatever my remaining bill was ( i think it was about 8 months remaining) and on EE i would get cheaper broadband by 15 pound a month. It seemed a significant saving so I went…
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Returning faulty PS4 game
Can anybody tell what the consumer rights are for returning a faulty PS4 game? A friend bought one from their local superstore but after playing a few times it had a disk not available message and are now no longer able to play it. Many thanks
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Some advice please, have Asda broke the law?
Hi there, Some advice please. I used the Asda click and collect service for the first time today. My wife made out an order last night and I collected it today. Problem is they've refused to fulfill one of the items, saying it was offered at a lower price by mistake. I realise sometimes retailers offer things online at a…
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Rights with buying on ebay vs Seller terms and conditons
Hi, Long time lurker but first time poster on here. I recently purchased some furniuture from an online ebay trader (they have been going a long while with lots of feedback so felt i should be reasonably safe). Unfortunately after delivery it was discovered one of the pieces was damaged. The packaging itself showed no sign…
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Witness Summons Form - Help!!!!
I'm the claimant and attended court this week. The case has be adjourned until new year because I've been told by the judge that I need to apply for a Witness Summons. Can anyone help me with which form I need to complete? The form I found doesn't have anywhere that I can put the Witnesses address and I guess the court…
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Faulty Tiles
[FONT="]I am in the process of renovating my elderly parents house for them. I bought some tiles on the 24th Sept.[FONT="] [/FONT]A few weeks ago my builder started to lay the first batch and when he realized that he needed more tiles to finish the job. I then ordered a second batch of the same tiles on 19/11. When…
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Small Claims Question
Can anyone please advise me if there is any way of finding out if someone has been taken to small claims court/court before. I'm suing an ex land lady and have a feeling I'm not her first tenant to whom she hasn't returned her bond? Tia
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Question about an Amazon return
Hi all Cut to the chase, I purchased something for my sons birthday (a remote control dinosaur) in September 2014. It cost around £40. When it arrived, the box was a bit battered but the toy itself seemed fine. It developed a fault after a few weeks but for various reasons I never got round to contacting the seller but…
