Purchased childs sofa on ebay, arrived broken - advice needed!

jaibaby

Hi all, I need some advice on where someone would stand with this:

Someone bought a childs chair (armchair) on ebay, it arrived, they unpacked it and realised it was broken.

Contacted the seller who said no return, ebay said to contact the courier (Yodel). Courier said as it has been signed for, they can't do anything.

Obviously it was a bit unsuitable to check at door if item was perfect, and I've told the person in question to maybe consider doing so next time.

But, do they have any hope of getting a replacement at least? It was for a Christmas present, so really would like some hope for them

Thanks in advance

wealdroam

Try asking on The Ebay Board.

[Deleted User]

Lodge a paypal and ebay complaint. Your friend should get their money back at least. If the item broke during the courier process, it probably isn't safe for a child.

vuvuzela

deannatrois wrote: »

Lodge a paypal and ebay complaint. Your friend should get their money back at least.

Completely agree with this. This seller can't escape their responsibilities.

deannatrois wrote: »

If the item broke during the courier process, it probably isn't safe for a child.

Disagree with this. Couriers throw stuff around, onto and off lorries etc. Children wouldn't do this.

jaibaby

deannatrois wrote: »

Lodge a paypal and ebay complaint. Your friend should get their money back at least. If the item broke during the courier process, it probably isn't safe for a child.

They said they have but both refusing to help.

frugal_mike

You can put in a claim online on eBay to get the money back, you don't need eBay's help. Has your friend put in a claim, and if so what was the outcome?

hollydays

Don't speak to ebay via livechat- it's a waste of time