Am I entitled to a refund/repair

bertpalmer

Hi folks

Looking for a bit of knowledge if possible please

My 2yr 3mth old Samsung fridge broke 3 months after the warranty expired! Gutted! It's a lovely fridge and looks new. The freezer still works, but the cold air isn't circulating and doesn't cool the fridge properly.

So, looking to save some money I called in an independent local repair company. They identified the problem. Charged me a deposit for the cost of a new part. They retuned and replaced the part and I paid the remainder of the invoice (£110 in total) - but the fridge still isn't working.

What's my next step? I intend to call them on Monday. Am I entitled to a refund? Can I expect that they return and carry out the repairs for free? Shall I just give up, save myself the stress and buy a new fridge?

I'm fairly well read up with consumer rights for buying new items from a shop, but not from a repairs company. Does it work any differently?

Many thanks for your help!

bris

They clearly didn't identify the problem if the part the replaced didn't fix it.


You would be entitled get them to remedy their mistake or refund you, have you asked them yet?

bertpalmer

No, I'm going to call on Monday as they were closed today. Thank you!