What is a reasonable amount of time for a repair

Nanny_to_6

Hello, i'm not sure if I have posted this in the right section, but I wanted some advise, I have a 11 month old induction hob which is showing a error code, it will not work, I contacted the manufactures on Monday 17th November they wasn't much help they didn't know the error code showing on my hob and said it was a fault with my electric, the Repair man came on Friday 21st and said it has a faulty motherboard, someone will contact me when they have the part in stock, I wanted to as how long is a reasonable time to wait for a repair of this kind bearing in mind I have no hob just a oven to use to cook with, any advise would be appreciated many thanks Suzie.

unholyangel

If its through the manufacturer it will be down to the terms of the warranty.

Your statutory rights (about repairs/replacements being done within reasonable time and without causing significant inconvenience) are with the retailer.

Assuming of course you didnt buy direct from the manufacturer.

Esqui

There's no defined limit, and only a court could truly decide in this case.


Personally, as you do have other means of cooking, the inconvenience is not significant, I would say three weeks max? But that's just me, others will differ.

AJXX

I'd personally be looking at 3-6 weeks being reasonable in the eyes of a court.

Nanny_to_6

Hello, thank you for your replies, yes I bought it from a online shop 365 electrical not direct from Samsung, I wasn't sure who to contact the store or the manufacturer, many thanks again Suzie.

somethingcorporate

365electrical have been very helpful in the past with me, have you discussed it with them?

Nanny_to_6

Hello, no I wasn't sure who I should have contacted, should I have contacted 365electricals first ? also is it to late now to contact them as I have already contacted Samsung, many thanks again Suzie.

wealdroam

Nanny_to_6 wrote: »

Hello, no I wasn't sure who I should have contacted, should I have contacted 365electricals first ? also is it to late now to contact them as I have already contacted Samsung, many thanks again Suzie.

Not quite your scenario, but MSE's Consumer Rights guide says:

Know who's responsible

When returning items, beware shops trying the oldest trick in the book: saying they're not responsible for the shoddy goods and you must call the manufacturer. This is total nonsense!

If a company fobs you off by saying “go to the maker instead”, it's wrong. It's the retailer's job to sort it.

It doesn't matter if it's an iPod from a high street shop or a designer frock from a department store. If something's broken, torn, ripped or faulty, the seller has a legal duty to put it right as your contract is with it.

Nanny_to_6

Wealdroam, thank you.

C_Mababejive

You should go to the retailer first. I once did approach a manuf direct with regard to a fridge freezer bought by an elderly friend which failed not long out of warranty and they sorted a new one for her given the circs and her finances.