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Currys problem with refund/credit voucher
In November 2013 I purchased a NOW TV box. I was told by the salesman (in Milton Keynes) it would work with certain channels. I questioned this as it was not listed on the box, but he told me it was an old box, it will do what I wanted it to do - You Tube, ITV player etc. Well it wouldn't do what I was told. I phoned the…
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Gym membership
I took a 12 month gym membership in Aug 2012, and wrote to the gym to cancel this Aug 2013. I paid the one months notice by DD in Sep 2013, and then cancelled the DD with my bank. I started to receive letters from Harland group saying that I had broke the terms of my agreement and adding fees each time for this. I emailed…
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orange failing to cancel contract
hi looking for some advice, i have a mobile contract with orange at 15.50 a month and a ten pound dongle which is now cancelled. The problem is i asked to cancel the dongle over a year ago in the same conversation that i got my new phone contract, i rang orange to get a refund but they said its my fault for not checking my…
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Refund for service not received (online)?
Hi all! I recently went on holiday and just came back. Before I went on holiday I rented a car space (online from parklet.co.uk) to park my car while I was away. I paid for this service starting on Dec 13, 2013 on a lease agreement for a minimum of a 2 month contract. Parklet sent me a confirmation email saying that the…
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My old ISP is still billing me
I left my old ISP ChessTelecom in November last year. I left my services in place till I was sure my move to my new provider BT went OK after having a few problems initially with the new order. I got confirmation from Chess over the phone that services were completed as ceased on 2nd Dec 13. However, they billed me up to…
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Guardsman Help
Hi, We have bought a sofa from DFS and paid for the extended Guardsman cover. The cat scratched the sofa and it has pulled the thread and made a little hole. I registered this claim with Guardsman on 28/02/13 and they wrote to me advising they would accept the claim and someone would be in touch to come and fix it this was…
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who is my contract with?
i purchased a sewing machine from hobby craft in September. it was picked up instore not ordered. I rung the other day to explain it has now become faulty and what I need to do but they have said I need to ring the manufactured which is brother and they will arrange to collect it and see if it needs repairing but I though…
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catalogue purchases
We need advice, my mother in law recently allowed us to purchase a new laptop on her catalogue account online. When it arrived, we were disappointed, we hadn't realised it didn't have a disk drive and when my husband eventually got it linked to the internet, we couldn't minimise a page, change screens or anything because…
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Faulty Dreams mattress
Hi guys, My mattress has developed a fault and I've just looked at the purchase date and it's just out of the 12 month guarantee, I've found the receipt and the credit agreement with Barclays dated 04/01/2013 Do I have any chance of getting this looked at my Dreams store for a repair or replacement ? Surely a bed should…
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Tv broke 2 days after warranty ran out.
We bought an LCD TV from sainsburys last year. The TV came with a years warranty. 2 days after the warranty ran out a huge green and blue band started showing all along the bottom of the screen and the sound started going lower and lower to the point where we could barely hear it. The store we got it from said they couldnt…
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Wedding Venue Change of Ownership
Myself and my fianc!e have just found out our wedding venue that is booked for 14 months away (a holiday inn) has been taken over by Britannia. We do not want to get married in a Britannia as the standards will almost certainly fall as this is what has happened to other Britannia hotels. We have paid £500 deposit. Does…
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DFS - Fire Retardent Labels Missing
Hi Everyone I just have a quick question, I have had two new DFS sofas delivered today, They were apparently hand made in the UK however there are some very suspicious scrawlings on the delivery note that look strangely like German handwriting... Not that im perticulalry bothered about that to be fair. There is a stain on…
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garden shed help
I bought a garden shed after a fair bit of research and opted for a local company who build deliver and install, the shed was delivered and errected in july last year. A few weeks later I had to paint the shed and noticed that the roof was sagging in the middle but thought nothing of it. Problem is now the roof panels are…
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Xbox Customer Service
I bought a Day One edition Xbox One, that has come with a faulty controller. I have contacted Microsoft who are happy to replace the controller, but at my own cost. I have got to send the controller to their repair center in Czech Republic, via tracked international delivery which via the Royal Mail is £41.60. They are…
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Refund from Debenhams ?
Bought a pair of leather gloves from Debenhams on 27-12-13.Have worn the gloves no more than 6 times and was taking them off Yesterday and tore the finger on one of them.99% of the time I keep every receipt but can't find a receipt in this instance.I paid on my debit card so could print a statement with the transaction on.…
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Should argos give change from there vouchers?
hi all, a relative went into the argos store and purchased a product using vouchers. There was a nominal change, but when the relative requested this, she was told she was not entitled to changed as Argos dont give change from vouchers. The relative went home, and saw "change" at the bottom of her reciept, with the nominal…
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PlayStation 4 Controller Wear
Hi everyone Question for advice please. I was fortunate enough to receive a PS4 from my family for Christmas. Lucky me! Being a casual gamer, I like my technology and I am a loyal Sony person having owned all 3 previous consoles without any issues. However, only after 4 weeks of casual play, the rubber on the joystick…
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Currys / Pcworld...
Hi, A bit of advice needed if possible, bought a 22" TV from currys in may for £119. went pop last week. Called Currys helpline and they sent someone to collect to arrange repair. Called us back to say TV was dead and would send us a voucher to buy a TV with the same / better spec than we had. Was happy with this. A credit…
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Being ignored by Ralph Lauren !!
Hi My first post so keep with me please. I purchased 3 items from Ralphlauren.co.uk I want to return one of them but they are not answering the phone or my emails. The order was placed on the 16/01/14, the total being £130 but the individual item was £63, so no section 75 help ??? The website states that a return slip…
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No return or credit note?
My partner was in our local M&S and they had a jacket in their sale at 70% off. She thought it would be a nice jacket for me but when she asked if she could return it if it didn't fit me (I wasn't with her) she was told no because it was their final reductions sale therefore no refunds or returns not even a credit note. Is…
